Latisha Coleman
Winston-Salem,NC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Office Manager / Graphic Designer
Sharpe Pursuits Inc.
Greensboro, NC
10.2022 - 03.2024
- PROVIDED executive - level administrative support, positively impacting overall company performance
- ORGANIZED office operations and procedures, managed payroll, controlled correspondence, and designed filing systems
- REVIEWED and approved supply requisitions, assigned and monitored clerical functions
- COORDINATED and managed projects, resulting in a 50% increase in productivity
- MANAGED company rebrand, updated marketing promotions, and boosted brand image by 50%
Graphic Designer
BH Media Group
Greensboro, NC
03.2016 - 05.2020
- PARTNERED with Sales Representatives to convey messages using type, photography, illustration, and color
- DESIGNED graphics by collaborating with Marketing, PR, and Social Media teams, which boosted social engagement by 32%
- EDITED and manipulated ad presentations according to clients' specifications, increasing production by 15%
- DEMONSTRATED a proven ability to effectively multitask, manage numerous projects, and adapt to shifting priorities
- WORKED effectively under tight deadlines and in a high - pressure environment
Lead Center Consultant / Production Coordinator
FedEx Office
Winston-Salem, NC
10.2013 - 08.2017
- LED a major center business unit by supporting customers, managing team, addressing operational issues, and facilitating all production processes, including tracking, pick- up, delivery, and quality checks
- USED expertise in design and computer applications to analyze final designs and layouts in preparation for print
- SUGGESTED improvements and alternatives to increase the quality of production and ensure that customer expectations were met
- PRIORITIZED and managed production to ensure that strict deadlines were reached and adhered to FedEx Office standards
- MAINTAINED all customers' files, ensuring that all correspondence and production files were accurately filed and updated for future use
Front Desk Receptionist
Daymark Recovery Services
Winston-Salem, NC
05.2012 - 05.2013
- PROCESSED and distributed internal and external communications.
- PROVIDED administrative support including photocopying, faxing, and filing.
- RECIEVED incoming calls and coordinated with staff to fulfill customer requests.
- HANDLED sensitive information confidentially.
- GREETED visitors entering the establishment to determine nature and purpose of visit.
- PERFORMED data entry into computer systems to maintain accurate records of customer information.
- EXPLAINED policies and procedures to visitors.
- PROVIDED excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- ANSWERED incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Recertification Specialist
Dept of Social Services: Food & Nutrition Services
Winston-Salem, NC
06.2011 - 02.2012
- INTERPRETED complex legal documents pertaining to the certification and recertification processes.
- PREPARED reports summarizing findings from audits or investigations into discrepancies found in applicant's files.
- GRANTED, modified, denied, or terminated assistance based on key information and eligibility determination.
- EXPLAINED eligibility details and affordability options to patients with kindness and respect.
- I responded quickly to questions from applicants about their status in the recertification process.
- MAINTAINED confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- ASSISTED applicants in completing their recertification forms and documents.
- MONITORED progress of recertification process to ensure timely submission of all required documents.
Education
Master's - Business Administration
University of Phoenix
Phoenix, AZ01.2010
Bachelors - Visual Art & Design
N.C. A&T State University
Greensboro, NC05.2008
Bachelors - Graphic Communication Systems
N.C. A&T State University
Greensboro, NC05.2008
Skills
- Adobe Illustrator
- Adobe Photoshop
- Adobe Indesign
- MS Office
- Canva
- Scheduling
- Policy implementation
- Presentation design
- Organizational skills
- Data entry
- Project management
- Customer service
- Relationship building
- Scheduling and calendar management
- Team bonding
- Clerical support
- Inventory control
- Office management
Timeline
Office Manager / Graphic Designer
Sharpe Pursuits Inc.
10.2022 - 03.2024
Graphic Designer
BH Media Group
03.2016 - 05.2020
Lead Center Consultant / Production Coordinator
FedEx Office
10.2013 - 08.2017
Front Desk Receptionist
Daymark Recovery Services
05.2012 - 05.2013
Recertification Specialist
Dept of Social Services: Food & Nutrition Services
06.2011 - 02.2012
Master's - Business Administration
University of Phoenix
Bachelors - Visual Art & Design
N.C. A&T State University
Bachelors - Graphic Communication Systems
N.C. A&T State University
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