Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

LaTisha Coleman

Manager
Chesterfield,VA

Summary

Professional in people leadership with strong track record in inventory control, supplier relationship management, logistics and process optimization. Adept at fostering team collaboration, driving performance, adapting to changing needs, and ensuring efficient operations, skilled in conflict resolution, strategic planning, and employee engagement. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful and achieving measurable results.


Overview

22
22
years of professional experience

Work History

Logistical Parts Manager

Alfa Laval USA
07.2023 - Current
  • Managed inventory levels to ensure timely availability of parts for maintenance and repair operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw daily operations, ensuring compliance with safety regulations and quality control measures.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Established key performance indicators to track progress and drive accountability within teams.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Unit Manager/CTL/Analyst/Project & Process Manager

Capital One
08.2014 - 07.2023
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Accountable for achieving business goals for a team of 5-50 associates simultaneously
  • Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficient metrics
  • Manage business level metrics (pen rates, occupancy) to high efficiency standards
  • Share in the accountability for a business level function team (logistics, quality, innovation, morale)
  • Motivate and develop associates and help them achieve their career aspirations
  • Execute flawless administrative responsibilities of spreadsheets, team meetings, etc.
  • Analyzed project risks and devised mitigation strategies to minimize potential impacts.
  • Conducted post-project evaluations to identify lessons learned and drive continuous improvement initiatives.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Evaluated employee performance regularly (mid year and annually at minimum) for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.

Foreclosure Specialist Manager

SunTrust Bank
08.2009 - 06.2014
  • Conducted thorough reviews of foreclosure documentation to ensure compliance with regulations and internal policies.
  • Managed communication with stakeholders, providing timely updates on foreclosure status and next steps.
  • Implemented process improvements that enhanced efficiency in case management and reduced turnaround times.
  • Established key performance indicators to track progress and drive accountability within teams.
  • Analyzed market trends to inform strategic planning, driving competitive advantage and aligning with business goals.
  • Facilitated training sessions on new tools and technologies, improving overall team competency.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Fraud and Disputes Manager

Capital One Financial Corporation
01.2004 - 08.2009
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with stakeholders to align departmental goals with organizational objectives, ensuring cohesive strategy execution.
  • Spearheaded change management processes, effectively guiding teams through transitions while minimizing disruption.
  • Focus on regulated concerns related to Fraud and Disputes overseeing and aiding associates with problem solving techniques and customer service
  • Lead a team of 20 at minimum
  • Implemented quality assurance measures to minimize errors in translated content, enhancing brand reputation.

Education

Associate - Nursing

Virginia State University
Petersburg, VA
01.2012

Associates - Science

John Tyler Community College
Chester, VA
01.2007

High Honors Academic Diploma - undefined

Nottoway High School
Nottoway, VA
01.2000

Skills

  • Optimizing process performance
  • Effective communication
  • Cross-functional teamwork
  • Critical judgment
  • Effective problem resolution
  • Cultivating strong partnerships
  • Detail-oriented
  • Forward-thinking
  • Strong problem solving and conceptual skills
  • Enhanced delivery strategies
  • Advanced leadership and interpersonal skills
  • Adaptable to change
  • Aspiration for professional growth
  • Proactive and goal-focused

Timeline

Logistical Parts Manager

Alfa Laval USA
07.2023 - Current

Unit Manager/CTL/Analyst/Project & Process Manager

Capital One
08.2014 - 07.2023

Foreclosure Specialist Manager

SunTrust Bank
08.2009 - 06.2014

Fraud and Disputes Manager

Capital One Financial Corporation
01.2004 - 08.2009

Associates - Science

John Tyler Community College

High Honors Academic Diploma - undefined

Nottoway High School

Associate - Nursing

Virginia State University

Awards

Magellan Graduate 2018

Catalyst Graduate 2023

Numerous leadership awards

Volunteer awards

Project Management awards

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