Latisha Curry
Buffalo,NY
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Comfort Inn & Suites
08.2017 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
Security Guard
Southern Tier Security
11.2021 - 10.2022
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Interacted assertively but non-confrontationally with personnel and general public
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
Education
Associate of Science - Network And System Administration
ITT Technical Institute
Getzville, NY04.2016
Skills
- Staff Training
- Hotel Reservation Systems
- Operations Management
- Automated Telephone Systems
- Staff Development
- Group Room Block Reservations
- Room Assignments
- Personnel Management
- Rate Changes
- Registration
- Inventory Oversight
- Guest Relations
- Interviewing and Hiring
- Credit and Cash Payments
- Listening Skills
- Compliance Requirements
- Guest Safety
- Multi-Line Phone Systems
- Guest Service Oversight
- Confirmations and Cancellations
- Issue Resolution
- Hospitality Management
- Complaint Management
Timeline
Security Guard
Southern Tier Security
11.2021 - 10.2022
Front Desk Supervisor
Comfort Inn & Suites
08.2017 - Current
Associate of Science - Network And System Administration
ITT Technical Institute
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