Latisha Daniels
Conroe,TX
Summary
Experienced Customer Service Representative with 5+ years in remote work environments. Demonstrated expertise in providing exceptional customer support through phone, chat, and email. Skilled in appointment scheduling, data entry, and customer care coordination. Strong background in handling sensitive information with confidentiality and professionalism. Excellent communication skills and a commitment to improving customer satisfaction and operational efficiency. Seeking a remote role to leverage diverse skills for outstanding service and support.
Overview
14
14
years of professional experience
Work History
Travel Counselor
American Express Global
01.2023 - Current
- Drafted 200+ itineraries annually, ensuring timely updates and maintaining a 95% satisfaction rate
- Designed 150+ travel packages yearly, achieving a 98% client retention rate
- Organized logistics for 300+ clients annually, ensuring seamless coordination and a 97% satisfaction rate
- Secured travel arrangements for 250+ clients each year, earning a 4.8/5 client rating.
Christian Counselor
Refreshed by Fire Ministries
01.2011 - Current
- Completed 30+ hours of annual professional development in Christian counseling best practices
- Provided crisis intervention and referrals for 50+ clients, ensuring immediate support
- Created a safe, confidential space for 100+ clients to discuss sensitive topics openly.
Special Needs School Bus Driver
Cypress Fairbanks ISD
01.2015 - 01.2022
- Ensured 100% safety compliance by verifying student IDs and adhering to safety protocols
- Improved performance by 20% through active participation in 12 training programs
- Increased issue resolution by 30% through effective communication with supervisors about student well-being
- Achieved 98% passenger satisfaction by safely assisting over 1,000 passengers with boarding and disembarking.
Customer Service Representative
Mens Wearhouse Call Center
01.2014 - 01.2015
- Anticipated needs and resolved problems, achieving a 95% customer satisfaction rate
- Informed customers of promotions and special offers, resulting in a 20% increase in sales
- Collaborated with various departments to resolve customer-related issues, reducing resolution time by 30%
- Processed orders, prepared correspondence, and completed documentation with 99% accuracy, streamlining operations and enhancing efficiency.
Education
PCI College
Cerritoes California10.2010
Skills
- Microsoft Office Suite
- Chat Support
- Email Support
- Appointment Scheduling
- Data Entry
- Empathy
- Active listening
- Time management
- Team Collaboration
- Conflict Resolution
- Excellent native English, both verbal and written, for clear interactions with customers and team members
- Proficient in scheduling appointments and managing calendars, ensuring efficient time management and resource allocation
- Implemented a comprehensive data management system that safeguarded sensitive customer information; achieved a 50% reduction in compliance-related incidents over a six-month period, enhancing overall operational integrity
- Strong problem-solving abilities and conflict resolution skills, effectively addressing customer issues and ensuring satisfaction
Volunteer Experience
- Community Outreach Coordinator, 2018, 2023, Local Community Center, Coordinated logistics for 10+ events, securing venues and vendors, increasing event efficiency by 20%., Built relationships with 15 media outlets, securing coverage for 5 events and boosting outreach by 30%., Represented the organization at 20+ events and conferences, enhancing visibility and forming key partnerships.
- Virtual Tutor, 2020, 2022, Online Tutoring Services, Assessed 100+ students' skills, identifying individual needs and improving performance by 20%., Reviewed and improved 200+ assignments, boosting student understanding by 15%., Coordinated 50+ lesson plans and materials, increasing session readiness by 25%.
Languages
English
Native or Bilingual
Timeline
Travel Counselor
American Express Global
01.2023 - Current
Special Needs School Bus Driver
Cypress Fairbanks ISD
01.2015 - 01.2022
Customer Service Representative
Mens Wearhouse Call Center
01.2014 - 01.2015
Christian Counselor
Refreshed by Fire Ministries
01.2011 - Current
PCI College
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