Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager/Domestic Violence Victim Advocate
Valley Oasis Domestic Violence Council
Lancaster, California
08.2022 - Current
Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Provided crisis intervention support for clients in emergency situations.
Conducted home visits to assess the safety of living environments for clients.
Facilitated support groups for victims of domestic violence and their families.
Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
Provided crisis intervention, safety planning and advocacy services to victims of domestic violence.
Conducted outreach activities at schools, churches and other community locations to raise awareness about the issue of domestic violence.
Housing Navigator Outreach Services
Hopics
Los Angeles, CA
08.2020 - 08.2022
Provided information and guidance to clients on how to access services and resources.
Developed individualized service plans for clients based on their needs, preferences, and goals.
Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
Facilitated client referrals to community agencies or other organizations as needed.
Certified Peer Support Specialist
Volunteers of America Los Angeles
Los Angeles, CA
06.2016 - 07.2020
Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
Developed individualized plans for clients based on their needs, interests, strengths, and preferences.
Assisted clients in developing coping skills and strategies to manage daily stressors.
Education
Bachelor of Arts - Cognitive Psychology
Liberty University
Lynchburg, VA
06-2025
Skills
Requirements Evaluation
Regulatory Compliance
Client Advocacy
Patient support
Performance Tracking
Family Education
Needs Assessment
Case Management
Referral Coordination
Community Outreach
Documentation proficiency
Documentation And Reporting
Social Work
Individualized counseling
Records Management
Discharge Planning
Health History Documentation
Group Therapy
Utilization review
Patient Management
Eligibility assessment
Case Needs Assessment
Case Management Tracking
Intervention Plans
Problem-Solving
Home Visits and Inspections
Progress Evaluations
Emotional awareness
Community Resources
Organization and Multitasking
Staff education and training
Decision-Making
Staff Management
Case Planning
Crisis Intervention
Patient Assessments
Utilization criteria
Client empowerment
Conflict Resolution
Data Entry and Analysis
Client assessment
Case Documentation
Program Development
MS Office
Email and Telephone Etiquette
Affiliations
I am a licensed Cosmetologist who enjoys capturing the hearts of others.
I am a Community Advocate for Resource and change.
P am a survivor of Domestic Violence and Sexual Assault.
Accomplishments
Domestic Violence Advocate 72 hour National Training Certificate
Community Advocate Honorary Award from the City of Los Angeles
Certification
Mandated Reporter
CPR
Domestic Violence Advocate Certificate
Cosmetology
Timeline
Case Manager/Domestic Violence Victim Advocate
Valley Oasis Domestic Violence Council
08.2022 - Current
Housing Navigator Outreach Services
Hopics
08.2020 - 08.2022
Certified Peer Support Specialist
Volunteers of America Los Angeles
06.2016 - 07.2020
Mandated Reporter
CPR
Domestic Violence Advocate Certificate
Cosmetology
Bachelor of Arts - Cognitive Psychology
Liberty University
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