Latisha Deal
Jacksonville,FL
Summary
Creative Senior Program Manager with exceptional background in healthcare and community service sector. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Girl Scouts of Gateway Council
2022.02 - Current
- Executed 15+ program activities for a statewide grant, benefiting 300+ underserved girls and increasing program reach by 40%.
- Built partnerships with 18 schools, 3 youth organizations, and 2 businesses, leading to a 25% boost in community participation and 500+ additional volunteer hours.
- Developed membership strategies, attracting 200+ participants and increasing engagement by 25% through effective feedback mechanisms.
- Coordinated with 5+ departments, enhancing program efficiency by 25%.
- Led a team of 10, improving productivity by 30% and program success by 40% through optimized processes.
- Maintained 100+ customer records in Salesforce CRM with 95% accuracy.
- Tracked progress on 4 grant objectives, achieving a 15% improvement in performance and compliance.
- Collaborated with a cross-functional team of 5 to create marketing materials that reflect our target population.
- Submitted quarterly reports on time, increasing stakeholder satisfaction by 10%.
Social Service Specialist
City of Jacksonville
2019.12 - 2022.02
- Conducted 30+ client interviews annually to assess needs and connect with appropriate services
- Provided monthly counseling for 10+ clients, linking them to resources for financial, legal, housing, job, and educational support.
- Liaised between contractors and 50+ clients per month, resolving issues to ensure smooth service delivery.
- Evaluated services from 2+ providers quarterly, ensuring 100% compliance with program standards.
- Developed and reviewed 30+ service plans annually, achieving a 90% client satisfaction rate.
- Managed a $100,000 annual budget for the Homemaking Services Program, handling billing with specialized software.
- Maintained records for 150+ clients and completed monthly budget reports with 100% accuracy.
- Compiled 12 reports and presentations annually, effectively communicating program impacts to stakeholders.
Community Health Program Coordinator
Community Rehabilitation Center
2019.04 - 2019.12
- Facilitated SAMHSA-funded program, reaching 500+ participants
- Conducted 150+ client interviews and collaborated with 15+ professionals to assess health behaviors and eligibility.
- Facilitated SAMHSA-funded program, reaching 500+ participants.
- Conducted 150+ client interviews and collaborated with 15+ professionals to assess health behaviors and eligibility.
- Delivered health guidance to 150+ clients, improving outcomes by 30%.
- Established partnerships with 30+ organizations, boosting community support by 40%.
- Managed program records and provided detailed monthly reports for transparency.
- Executed social media strategies, increasing brand awareness by 30% and recruitment by 35%.
- Maintained a 90% program effectiveness rate by analyzing data and preparing performance reports.
- Presented program outcomes to 10+ stakeholders, resulting in a 25% increase in funding.
Case Manager
Northeast Florida Healthy Start Coalition
2018.11 - 2019.04
- Built and maintained relationships with 80+ clients, providing emotional support and personalized care plans
- Implemented and tracked case management plans, improving client outcomes by 25%.
- Coordinated with public agencies, increasing client access to resources by 30%.
- Maintained accurate client records, ensuring comprehensive case histories.
- Ensured high-quality case management services, achieving a 95% client satisfaction rate.
- Educated clients on community resources, enhancing resource utilization by 20%.
- Advocated for clients in healthcare and social services, resolving 90% of issues.
Behavioral Health Support Specialist
Fulton County Department of Behavioral Health
2017.02 - 2018.08
- Supervised and trained over 25 individuals with mental and physical challenges through targeted educational programs, leading to a 30% improvement in quality of life and health outcomes.
- Offered individualized instruction in basic living and social skills, including nutrition, hygiene, vocational training, money management, and safety awareness, resulting in a 25% increase in client independence.
- Assessed needs and behaviors of 25+ clients to develop effective action plans and achieve person-centered goals, improving client satisfaction by 20%.
- Worked as an interdisciplinary team member to advocate for clients, produced and presented 25+ individual service plans, enhancing client support and service delivery.
- Coordinated and managed 15+ center events annually, including arranging food, beverages, and supplies, increasing event attendance by 40%.
- Documented unusual behavior, health concerns, and incidents, providing comprehensive reports to supervisors and improving incident tracking and response time by 35%.
- Prepared technical reports, compiled data, and handled correspondence, streamlining communication and reporting processes.
Clinical Outreach Coordinator
Acuity Healthcare Solutions
2016.04 - 2016.08
- Managed a weekly caseload of 100+ new in-home client referrals and supervised 50+ case managers, boosting team efficiency and client care.
- Tracked key metrics and analyzed outreach contacts using an EMR system to support data-driven decisions.
- Recruited and organized in-home care for clients, facilitating smooth transitions and improving outcomes.
- Implemented program improvements based on feedback, enhancing effectiveness and client satisfaction.
Wellness Mentor
AmeriCorps – ARC of Jacksonville
2014.08 - 2015.07
- Led 100+ workshops on nutrition and healthy living, boosting participant knowledge and engagement by 30%
- Developed and launched programs that increased participation by 25%.
- Helped over 100 mentees with health challenges, achieving a 90% satisfaction rate.
- Monitored participant feedback to continually improve program effectiveness.
- Promoted healthy relationships and clear communication, enhancing participant trust and engagement by 15%.
Health Education Coordinator Intern
Girls Incorporated of Jacksonville
2014.01 - 2014.04
- Facilitated 15+ health education programs and workshops, reaching 100+ participants
- Delivered 30+ presentations on program activities, boosting engagement by 25%.
- Collaborated in 10+ meetings to improve service delivery for community girls.
- Advocated for girls by planning programs, increasing participation by 20%.
- Evaluated programs like Mind + Body, improving outcomes by 15%.
- Attended 20+ trainings, aiding recruitment through flyers and correspondence.
- Collected and interpreted data, creating reports that guided program improvements.
Education
M S in Health Ed & Promotion -
Walden University
Minneapolis, MN11.2017
BS in Health, Minor: Health Ed -
University of North FL
Jacksonville, FL04.2014
Skills
- Scope Management
- Strategic Planning
- Project Leadership
- Training and mentoring
- Project Coordination
- Strong Analytical skills
- Problem-Solving Skills
Credentials
- MHEP
- CHC
- CHES
Certification
- Certified Health Education Specialist, National Commission for Health Ed Credentialing, Inc.
- Certified Health Coach, Dr. Sears Wellness Institute
- Adult Pediatric First Aid/CPR/AED, American Red Cross
Timeline
Senior Program Manager
Girl Scouts of Gateway Council
2022.02 - Current
Social Service Specialist
City of Jacksonville
2019.12 - 2022.02
Community Health Program Coordinator
Community Rehabilitation Center
2019.04 - 2019.12
Case Manager
Northeast Florida Healthy Start Coalition
2018.11 - 2019.04
Behavioral Health Support Specialist
Fulton County Department of Behavioral Health
2017.02 - 2018.08
Clinical Outreach Coordinator
Acuity Healthcare Solutions
2016.04 - 2016.08
Wellness Mentor
AmeriCorps – ARC of Jacksonville
2014.08 - 2015.07
Health Education Coordinator Intern
Girls Incorporated of Jacksonville
2014.01 - 2014.04
M S in Health Ed & Promotion -
Walden University
BS in Health, Minor: Health Ed -
University of North FL
- Certified Health Education Specialist, National Commission for Health Ed Credentialing, Inc.
- Certified Health Coach, Dr. Sears Wellness Institute
- Adult Pediatric First Aid/CPR/AED, American Red Cross
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