Summary
Overview
Work History
Education
Skills
Organizations
Timeline
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LATISHA DOUGLAS

Jersey City,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal and problem solving skills.

Overview

8
8
years of professional experience

Work History

Licensed Insurance Agent

NJM Insurance Group
11.2022 - Current
  • Improved client satisfaction by providing tailored auto and home insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on auto and home insurance policies and regulations.
  • Consistently met or exceeded sales targets through follow-up, and effective closing strategies.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, and endorsements.

Loan Analyst

Freedom Mortgage Corporation
09.2020 - 08.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Communicated with other departments additional needs to receive final approval from underwriting
  • Validated information submitted from borrowers and ensured accurate completion.
  • Validate that 3rd party documentation is complete and accurate including but not limited to: title, appraisal, insurance, credit supplements.
  • Reviewed appropriate credit, income, property and asset documentation
  • Supported training and development of new employees through company's induction program over 2 week period.

Paralegal/Assistant Office Manager

Zeff Law Firm
04.2018 - 09.2020
  • Produced well-researched articulate legal briefs, pleadings and statements.
  • Managed trial calendar, judicial calendar and master calendar for 2 attorneys.
  • Coordinated with multiple departments regarding responsive documents and document retention.
  • Prepared clients for appointments and interviews, including depositions and testimony.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Facilitated training of incoming staff on office procedures and case-specific duties.
  • Attended events to market our firm and decided on what strategies should be put into play next.

Debit Fraud Investigator

TD Bank
08.2016 - 04.2017
  • Investigated cases card fraud dealing with Reg E.
  • Took corrective legal actions against illegal activities by reporting activities to regulatory authorities.
  • Maintained files, records, databases and prepared routine management reports.
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.

Education

Bachelor of Arts - Law & Justice

Rowan University
Glassboro, NJ
2018

Skills

  • Expertise in legal proceedings
  • Troubleshooting complex problems
  • Strong research skills
  • Office administration
  • Conflict Resolution
  • Verbal and written communication
  • Team management
  • Market understanding

Organizations

National Association for Legal Assistants (NALA)

NAACP: Social Justice Law Project

Rowan University Active Minds


Timeline

Licensed Insurance Agent

NJM Insurance Group
11.2022 - Current

Loan Analyst

Freedom Mortgage Corporation
09.2020 - 08.2022

Paralegal/Assistant Office Manager

Zeff Law Firm
04.2018 - 09.2020

Debit Fraud Investigator

TD Bank
08.2016 - 04.2017

Bachelor of Arts - Law & Justice

Rowan University

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LATISHA DOUGLAS