Latisha Drake
Chesapeake,VA
Summary
Dedicated professional with extensive experience in patient care at Public Partnerships, PPL. Proven ability in medication administration and care coordination, fostering strong relationships with clients. Recognized for exceptional problem-solving skills and a commitment to maintaining safety protocols, ensuring a secure and supportive environment for all individuals served. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations. Quality-driven fast food worker offering several years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing order. Committed to enhancing team success through flexibility and expertise in various areas. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Personal Caregiver
Public Partnerships, PPL
Chesapeake, VA
10.2024 - Current
- Assisted patients in scheduling appointments and managing care inquiries.
- Communicated effectively with healthcare providers to coordinate patient services.
- Maintained accurate patient records in electronic health systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided compassionate personal care to clients in home environments.
- Assisted clients with daily living activities, including bathing and grooming.
- Monitored client health and reported any changes to healthcare professionals.
- Maintained cleanliness and organization in client living spaces.
- Developed strong relationships with clients to enhance their comfort and trust.
- Communicated effectively with clients and family members regarding needs.
- Followed safety protocols to ensure a secure environment for clients.
- Provided emotional support to clients and families during difficult times.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Assisted patients with daily personal hygiene.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
IT Technician
Dish Network Corp
Chesapeake, VA
06.2021 - 05.2024
- Diagnosed and resolved technical issues with customer equipment and services.
- Provided remote support to troubleshoot software and hardware problems.
- Documented service calls and maintenance activities for record-keeping purposes.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Provided technical support to users via telephone or remote access.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Delivery Driver
Pizza Hut
Chesapeake, VA
09.2017 - 03.2023
- Delivered pizzas promptly to customers' homes and businesses.
- Maintained accurate records of deliveries and receipts.
- Communicated effectively with customers regarding order status and special requests.
- Ensured vehicle cleanliness and performed routine maintenance checks.
- Collaborated with kitchen staff to coordinate timely order preparation.
- Managed cash transactions and processed credit card payments securely.
- Followed safety protocols while driving in various weather conditions.
- Assisted in training new delivery drivers on procedures and routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Direct Support Professional
Brighten Gardens
Chesapeake, VA
05.2020 - 05.2021
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized support plans to enhance client well-being.
- Monitored and documented client behavior and progress regularly.
- Trained new staff on best practices for direct support services.
- Ensured a safe and clean environment for all clients at the facility.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals in development of social skills to become integrated in community.
- Transported clients to doctor's appointments and errands.
- Monitored client's well-being, safety, and comfort under physician direction.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Delivery Driver
FedEx
Chesapeake, VA
06.2015 - 02.2017
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Processed shipment documents neatly and efficiently for each load.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Utilized GPS and maps for efficient route planning.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Education
Bachelor of Science - Bachelor of Science & Nursing
South University
Virginia Beach, VASkills
- Patient care
- Medication administration
- Care coordination
- Client support
- Health monitoring
- Team collaboration
- Time management
- Client companionship
- Community activities
- Route logs
- Vehicle inspection
- Heavy lifting
- Cash transaction handling
- Retail logistics
- Problem solving
- Safe driving
- Dependable and reliable
- Materials transport
- Vehicle cleaning and maintenance
- Complex Problem-solving
- Shopping orders
- Safe driving record
- Map reading and navigation skills
- Clear communication
- Local delivery
- Logistics
- Pallet jack and hand truck operation
- Payment collection
- Customer interaction
- Weather adaptability
- Equipment monitoring
- Auto delivery
- Safe driver training
- GPS navigation
- Package scanning
- Stocking and inventory
- Customer service
- Effective communication
- Patience and empathy
- Quality assurance and control
- Food presentation
- Cash handling proficiency
- Hospitality and accommodation
- Money handling
- Foodservice standards
- Safe food handling
- Attention to detail focus
- Sanitation and cleanliness
- Food preparation expertise
- Delivers exceptional customer service
- Relationship building
- Skilled in [technology]
- Recordkeeping
- Scheduling expertise
- Talent acquisition
- conflict resolution
- time management
- team collaboration
- problem solving
- safety protocols
- Basic IT support
- IT performance reports
- Remote IT implementation
References
References available upon request.
Timeline
Personal Caregiver
Public Partnerships, PPL
10.2024 - Current
IT Technician
Dish Network Corp
06.2021 - 05.2024
Direct Support Professional
Brighten Gardens
05.2020 - 05.2021
Delivery Driver
Pizza Hut
09.2017 - 03.2023
Delivery Driver
FedEx
06.2015 - 02.2017
Bachelor of Science - Bachelor of Science & Nursing
South University
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