Latisha Edwards
Columbia,SC
Summary
To continue my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success. Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
South Carolina Department of Employment and Workforce
Columbia, SC
03.2023 - Current
- Duties in this department include:
- Operating the statewide Unemployment Insurance (UI) program.
- Ensure appropriate controls have been built into all information systems and platforms.
- Ensure confidentiality, integrity, and availability of agency information systems.
- Enhance use of facilities.
- Realize full potential of existing resources.
- Reduce unemployment and under-employment.
Alabama National Guard
U.S. Army
Phenix City, AL
01.2013 - 10.2022
- An automated logistical specialist is responsible for supervising and performing management or warehouse functions in order to maintain equipment records and parts.
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
- Construct bins, shelving and other storage aids
- Simplify and standardize the collection and use of maintenance data
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
Sales Associate
Pretty N Pink
Columbus, GA
05.2018 - 10.2018
- Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the store's design)
Waitress/Hostess/Cashier
Cucos Mexican Cafe
Montgomery, AL
02.2016 - 06.2017
- Take orders and serve food and beverages to patrons at tables in dining establishment
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Communicate with customers to resolve complaints or ensure satisfaction.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Cheerfully greet guests, take them to their table and provide them with silverware and a menu.
Education
High school or equivalent -
Robert E. Lee
01.2012
Skills
- Ability to function at a high level in a wide variety of settings, such as excellent research, time management, and problem solving skills Detailed-orientated professional with strong communication skills and the ability to learn concepts quickly
- Logistics
- Customer Service
- Multi-line Phone Systems
- Military Experience
- Computer skills
- Leadership
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Updating
- Scheduling
- Paperwork Processing
- Filing
- Complaint Resolution
- Positive and Professional
- Customer Relationship Management (CRM)
- Store Maintenance
- Client Relations
- Computer Proficiency
- Administrative Support
- Follow-Up Skills
Certification
- HIPAA
- HIPPA Certified
- Driver's License
- Secret Clearance
Work Authorization
Authorized to work in the US for any employer
Military Service
Army National Guard, United States, Specialist, 01/01/13, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
South Carolina Department of Employment and Workforce
03.2023 - Current
Sales Associate
Pretty N Pink
05.2018 - 10.2018
Waitress/Hostess/Cashier
Cucos Mexican Cafe
02.2016 - 06.2017
Alabama National Guard
U.S. Army
01.2013 - 10.2022
High school or equivalent -
Robert E. Lee
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