Latisha Eggleton
East Cleveland,Ohio
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
37
37
years of professional experience
1
1
Certification
Work History
District Manager
J & N House
Cleveland, Ohio
11.2023 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Identified opportunities for process improvement across multiple locations within the district.
- Created and maintained productive relationships with key stakeholders in the district.
- Collaborated with management teams to develop strategies that would maximize the impact of trainings.
- Conducted trainings on topics related to customer service, product knowledge and company policies.
- Provided support for individual employees who had difficulty grasping concepts during instruction sessions.
- Evaluated effectiveness of existing training programs by collecting feedback from participants.
Certified Tax Preparer 2
H & R Block Tax Services
East Cleveland, Ohio
08.1987 - Current
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Ensured that all applicable deadlines were met when submitting documents.
- Filed electronically through approved software programs.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Assisted customers with any questions they had about their taxes or filing status.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Identified potential deductions to minimize clients' tax liabilities.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
District Supervisor
Haza Foods
Cleveland, Ohio
04.2020 - 11.2023
- Conducted periodic reviews of store staff to evaluate their ability to meet customer service standards.
- Prepared detailed reports outlining financial results achieved by each location in the district.
- Reviewed sales reports from all stores in the district to determine trends in sales activity and develop strategies for maximizing profits.
- Built long-term relationships with past applicants and potential candidates.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Participated in career fairs and conferences in order to promote employer brand awareness.
- Evaluated applicant resumes against job requirements to determine which applicants should be contacted for interviews.
- Created post-training evaluation surveys to measure performance improvement.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated and authenticated returns, exchanges and voids.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Conducted research and reviewed findings to solve customer issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Wendy's of Downtown
Mayfield Heights , Ohio
01.1989 - 04.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Early Childhood Education
Cuyahoga Community College
Cleveland, OH06-1990
High School Diploma -
John Hay High School
Cleveland, OH06-1989
Some College (No Degree) - Computer Studies
Cleveland State University
Cleveland, OHSome College (No Degree) - Business Management
Cuyahoga Community College
North Olmsted, OHSkills
- Inventory Control
- Strategic Planning
- Training and mentoring
- Staff Development
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving aptitude
- Relationship Building
- Problem-Solving
- Team building
- Reliability
- Self Motivation
- Multitasking
- Continuous Improvement
- Active Listening
- Experience in leadership
- Processes and procedures
- Waste Reduction
- Schedule development
- Staff Management
- Staff Discipline
- Policy Enforcement
- Complex Problem-Solving
- Employee Motivation
- Goal-Oriented
- Time Management
- Goal Setting
- Idea Development and Brainstorming
- Task Prioritization
- Written Communication
- Team Collaboration
- Decision-Making
- Adaptability
- Attention to Detail
- Problem-solving abilities
- Effective Communication
- Professionalism
- Improvement plan knowledge
- Time management abilities
Certification
- Serve Safe Certified From Health Department
- Certified Tax preparer
- Adult Mental Health Certification
- Youth Mental Health Certification
Accomplishments
- Most Improved Award for 2021 , 2022, 2023
- Wendy's University Certificate of Completion
- Certificated Customer Service Award From State Government
Affiliations
- Help youth with reading and math in free time
- Work with Food Bank (Back Pack Program For youth)
- Work with youth in the East Cleveland , Broadway Area
- Work with Non Profit YMOC (Young Mothers Of Cleveland)
- Education Committee Leader For Building Freedom Ohio (Fred Ward)
Timeline
District Manager
J & N House
11.2023 - Current
District Supervisor
Haza Foods
04.2020 - 11.2023
General Manager
Wendy's of Downtown
01.1989 - 04.2020
Certified Tax Preparer 2
H & R Block Tax Services
08.1987 - Current
Some College (No Degree) - Early Childhood Education
Cuyahoga Community College
High School Diploma -
John Hay High School
Some College (No Degree) - Computer Studies
Cleveland State University
Some College (No Degree) - Business Management
Cuyahoga Community College