Latisha Ellis
Barstow
Summary
Dedicated Customer Service Representative providing skills to prioritize and multitask in a fast-paced working environment. Also, a well-experienced dental assistant/receptionist with four years of experience excelling in busy office environments. Proficient in chair-side assisting, managing sensitive patient information, and administrative tasks. Demonstrates strong team collaboration, exceptional customer service, and works well in stressful environments, while still adhering to all rules and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Evicore Healthcare
10.2023 - Current
- Handling 100-120 calls from different health plans, providers, and clients seeking preauthorizations.
- Properly handling and verifying patient records while following HIPAA guidelines and protecting PHI
- Following clear directions and system protocols to ensure every case is handled correctly
- Participating in a team that assists other agents with solving problems or helping them understand protocols or regulations of health plans
- Maintaining performance metrics through accurate call handling
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Creating tips and best practices for other agents to use daily.
Front Desk Receptionist/Dental Assistant
Dr. Craig Robinson DDS
06.2022 - 10.2023
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system, routing calls, and scheduling appointments.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Jang Dental
02.2022 - 06.2022
- Sterilized and disinfected instruments and set up instrument trays to assist dentist.
- Transferred instruments and provided suction during procedures.
- Kept accurate records of dental treatments provided for each patient's visit.
- Offered gentle support and delivered compassionate care during dental procedures.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
Dental Assistant
Family Dental Care
10.2021 - 01.2022
- Recorded dental history and vital signs of patients.
- Transferred instruments and provided suction during procedures.
- Educated patients on proper oral care habits and disease prevention.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Followed stringent security protocols to maintain patient confidentiality.
- Adhered strictly to safety guidelines while handling hazardous materials
- Sterilized and disinfected instruments and treatment rooms.
Dental Assistant
Hopewell Dental Care
04.2021 - 09.2021
- Kept accurate records of dental treatments provided for each patient's visit.
- Sterilized instruments according to established guidelines and protocols.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Dental Assistant
Jang Dental
11.2019 - 01.2021
- Kept accurate records of dental treatments provided for each patient's visit.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Prepared dental materials
- Ensured compliance with infection control policies and procedures.
- Educated patients on proper oral hygiene techniques and habits.
- Took xrays
Education
Graduate Certificate - Medical Billing And Coding
Devry University
Lisle, IL09-2025
Associates in Social Science -
Barstow Community College
Barstow, CA12-2021
Dental Assistant Certificate - Dental
SJVC
Hesperia, CA03.2020
High School Diploma -
Central High School
Barstow, CA06.2012
Skills
- Critical thinking
- Data entry
- Active listening
- Conflict resolution
- Microsoft outlook
- Documentation
- Microsoft Word
- Prioritization
- Time management
- Administrative support
- Recordkeeping strengths
- Insurance billing
- HIPAA compliance
Certification
- Dental Assistant Certificate, Apr 2019 - Mar 2020
- SJVC
- HIPAA
- Infection Control
- CPR
- Radiology
Timeline
Customer Service Representative II
Evicore Healthcare
10.2023 - Current
Front Desk Receptionist/Dental Assistant
Dr. Craig Robinson DDS
06.2022 - 10.2023
Dental Assistant
Jang Dental
02.2022 - 06.2022
Dental Assistant
Family Dental Care
10.2021 - 01.2022
Dental Assistant
Hopewell Dental Care
04.2021 - 09.2021
Dental Assistant
Jang Dental
11.2019 - 01.2021
Dental Assistant Certificate - Dental
SJVC
High School Diploma -
Central High School
Graduate Certificate - Medical Billing And Coding
Devry University
Associates in Social Science -
Barstow Community College
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