LaTisha Fahie
Las Vegas
Summary
Experienced Senior Loan Processor with 15+ years in mortgage and Customer Service. Strong communication and customer interface skills, coupled with problem resolution abilities. Approach tasks with energy, enthusiasm, and a positive attitude. Demonstrated reliability and self-sufficiency, requiring minimal supervision. Excel at prioritizing, multitasking, and maintaining composure in fast-paced, high-pressure environments. Excellent organizational skills and attention to detail. Adept at complex problem-solving with assertiveness, adaptability, and time management skills for success.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE
Farmers Insurance
08.2023 - 12.2024
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Delivered superior customer service and handles client requests.
- Maintained up-to-date understanding of department products.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Provided excellent customer service, addressing client concerns promptly and efficiently.
SR. LOAN PROCESSOR
HOME POINT FINANCIAL
01.2020 - 06.2023
- Managed incoming customer calls and emails, ensuring high levels of customer satisfaction
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Maintained detailed knowledge of products and services to assist customers effectively
- Handled customer complaints with empathy and professionalism, achieving resolution in a timely manner
- Utilized CRM software to document customer interactions and track resolutions
- Strong understanding of different loan products, such as purchase, refinance, conventional, FHA/VA, adjustable/fixed rate, HELOCS, non-QM, commercial, and review residential appraisals for 1-4 family
- Calculated financials income, assets, and liabilities per lender requirements
- Utilized loan processing software to track loan applications and generate reports for management review
- Provided exceptional customer service by communicating directly with clients throughout the loan process
- Collaborated with underwriters to address any issues or concerns during the loan approval process
- Reviewed and analyzed borrower financial documents to assess creditworthiness and risk factors
- Managed end-to-end loan processing for residential mortgage applications ensuring compliance with regulatory requirements
- Coordinated final preparation of loan documents and closing procedures with title officers and closing attorneys
- Maintained a high level of quality control and adhere to State, Federal and Bank regulatory and Loan Policy requirements
- Managed a pipeline of 30 loans or more by obtaining my monthly goals
- Handled incoming calls from borrowers requiring updated information on the loan process and went over in details loan status
- Performed Quality Control monitoring for outsource vendors functions and communicate and monitor the document handling process including the outsource vendor
- Ordered and reviewed Title, Escrow, Credit Reports and Appraisal reports for accuracy so loan would go through processing into underwriting
- Collaborated closely with underwriters to expedite the loan approval process, achieving a 20% reduction in approval times
- Trained and mentored junior loan processors, improving team efficiency and knowledge sharing
- Maintained up-to-date knowledge of industry trends, lending practices, and regulatory changes to enhance processing accuracy
Sr. Loan Processor
US Bank
09.2015 - 12.2019
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
Sr. Loan Processor
AmeriHome Mortgage
11.2012 - 08.2015
- Processed loan applications efficiently, ensuring compliance with company policies and regulatory requirements.
- Ensured successful file preparation by maintaining constant client communication.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Education
Certificate - Basic Life Support/CPR/AED
American Health Care Academy
LasVegas11.2024
Certificate - Real Estate
Cerritos College
Cerritos, CA05.2016
Diploma -
Carson High
Carson, CA05.1992
Skills
- Attention to detail
- Strong organization skills
- Ability to work independently
- Strong problem-solving skills
- Excellent communication
- Knowledge of loan regulations
- Customer service orientation
- Time management
- Technical proficiency with loan software
- Team collaboration
- Adaptability to new processes
- Ability to work under pressure
- Proficiency in mortgage software
- Customer service excellence
Timeline
CUSTOMER SERVICE
Farmers Insurance
08.2023 - 12.2024
SR. LOAN PROCESSOR
HOME POINT FINANCIAL
01.2020 - 06.2023
Sr. Loan Processor
US Bank
09.2015 - 12.2019
Sr. Loan Processor
AmeriHome Mortgage
11.2012 - 08.2015
Certificate - Basic Life Support/CPR/AED
American Health Care Academy
Certificate - Real Estate
Cerritos College
Diploma -
Carson High
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