Latisha Frazier
West Point,MS
Summary
Seasoned Customer Service professional with 18 years of experience, adept in providing exceptional support and resolving client issues. Proven track record in patient care coordination, enhancing customer satisfaction and communication. Seeking a Customer Service Rep role to leverage extensive background in technical support and customer care.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Asembia
02.2024 - Current
- Coordinate patient care services with the medical team, ensuring quality and efficiency in the delivery of healthcare
- Facilitate effective communication between patients, families, and healthcare providers to keep all parties informed on treatment plans and progress
- Contribute to a positive experience for patients, family members, and staff through the provision of outstanding customer service.
Customer Support
Result CX
10.2023 - 02.2024
- Provided comprehensive customer support at Result CX, effectively resolving client inquiries and issues through multiple communication channels, maintaining high satisfaction rates and contributing to the company's reputation for exceptional service.
- Provided exceptional customer support by addressing inquiries and resolving issues related to student loans promptly and professionally.
- Provided exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
- Reduced customer support requests by creating easy-to-understand online help resources and tutorials.
IT Help Desk Rep 1
Sutherland Global Solutions
05.2022 - 01.2023
- Delivered comprehensive technical support for various software and hardware issues using phone, email, and chat communication channels
- Efficiently monitored and responded to customer inquiries, ensuring timely and accurate assistance
- Maintained detailed records of customer interactions and technical issues by logging and updating tickets in a tracking system.
Customer Support Specialist
Amazon
01.2020 - 04.2022
- Delivered comprehensive technical support, effectively resolving customer inquiries and issues, enhancing satisfaction and loyalty
- Facilitated seamless product experiences through adept assistance with installation, troubleshooting, and usage guidance
- Maintained high standards of customer service by ensuring prompt and professional responses to emails and phone calls.
- Provided primary customer support to internal and external customers.
Education
Some College (No Degree) - computer technology
Everest University
05.2028
High School Diploma - customer service
West Point High School
West Point, MS05.2005
Skills
- Quality Assurance
- Sales Support
- Technical Troubleshooting
- Account Updating
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Upselling and Cross-Selling
- Creative Problem Solving
- Computer Proficiency
- Microsoft Excel
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Customer service
- Communication
- Self-Motivation
- Problem-Solving
Timeline
Patient Care Coordinator
Asembia
02.2024 - Current
Customer Support
Result CX
10.2023 - 02.2024
IT Help Desk Rep 1
Sutherland Global Solutions
05.2022 - 01.2023
Customer Support Specialist
Amazon
01.2020 - 04.2022
Some College (No Degree) - computer technology
Everest University
High School Diploma - customer service
West Point High School