LATISHA FREEMAN
Greensboro,NC
Summary
Kind Kindergarten Teacher with [Number] years of experience. Detail-oriented planner with talent for developing individualized lesson plans and cultivating classroom atmospheres of positivity and progress. Committed to comprehensive student growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
SPECIAL EDUCATION TEACHER
Guilford County Schools
08.2020 - Current
- Collect, analyze and present data showing growth towards individualized learning goals to team members
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning while differentiating to meet all students' needs
- Implement daily tasks to ensure year-long goals are met
- Instruct and monitor groups in the use of learning materials and resources
- Provide professional communication daily/weekly for all stakeholders
- Implements documented therapy plans for behavior intervention treatment.
ELIGIBILITY CASEWORKER
Guilford County DHHS
10.2017 - 07.2020
- Determined individual and household eligibility of programs based on interpretation of Federal, State, and County policies
- Interviewed benefits recipients at specified intervals to certify eligibility for continuing benefits
- Documented communications and contacts with clients in computer system
- Established and maintained multiple electronic files to conduct regular reviews and updates
- Checked with employers and other references to verify answers and obtained further information
- Computed and authorized amounts of assistance for programs, such as grants, monetary payments and food stamps.
CUSTOMER SERVICE SPECIALIST
Verizon Wireless
09.2016 - 04.2017
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Provided account information to customers and explained bill service policies and customer rights
- Updated and maintained database with accurate customer information and timely data entry
- Recommended improvements in products, services or billing methods to prevent future problems.
CUSTOMER CARE PROFESSIONAL
Spectrum
03.2015 - 05.2016
- Provided external and internal customers with requested information
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Used computerized systems for tracking, information gathering and troubleshooting
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recommended improvements in products, services or billing methods to prevent future problems.
Education
MASTER OF SCIENCE - MANAGEMENT (HUMAN RESOURCES
Perdue University Global
BACHELOR OF SCIENCE - JOURNALISM & MASS COMMUNICATION (PRINT
North Carolina Agricultural & Technical State University
Skills
- Ability to Adapt
- Data Management
- Problem Solver
- Collect & Analyze Data to Make Informed Decisions
- Conflict Resolution Techniques
- Instructional Strategies
- Customer Focused
- Deadline-Driven
- Strong Interpersonal Skills
- Certifications
- Educator/#1248335
Timeline
SPECIAL EDUCATION TEACHER
Guilford County Schools
08.2020 - Current
ELIGIBILITY CASEWORKER
Guilford County DHHS
10.2017 - 07.2020
CUSTOMER SERVICE SPECIALIST
Verizon Wireless
09.2016 - 04.2017
CUSTOMER CARE PROFESSIONAL
Spectrum
03.2015 - 05.2016
MASTER OF SCIENCE - MANAGEMENT (HUMAN RESOURCES
Perdue University Global
BACHELOR OF SCIENCE - JOURNALISM & MASS COMMUNICATION (PRINT
North Carolina Agricultural & Technical State University