Latisha Friske
Edmond,OK
Summary
Over 10+ years of experience in the customer service and sales industry. I have an innate ability to achieve desired results of my employer, as well as myself. I am a critical thinker who utilizes active listening to perform at my highest level of performance.
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
Heartland Payment Systems
02.2018 - 10.2022
- Market Heartland products via phone, email, and other screen sharing technologies on a daily basis, while building long-term relationships with field partners in specified regions and in office
- Provided complete digital account information for boarding clients which includes eSignature, eCopies of financials, and managing electronic customer reporting and on-boarding
- Gain customer loyalty; possess personal connections with accounts; ask for references; prevent customer attrition; serve as a trusted advisor; generate repeat business
- As well as demonstrated market and industry knowledge; maintain status as a student of specific industry; articulate changing market and products and solutions; leverage leading edge terminology; explain complex concepts to all levels in customer orgs based on domain knowledge
Credit Consultant
Progrexion Oklahoma City Office
05.2016 - 01.2018
- Consulted on end-to-end wholesale credit lifecycle spanning sales, origination, fulfillment, servicing and portfolio management.
- Developed world-class business and technology solutions.
- Conducted vendor assessments and due diligence of packaged platforms.
- Oversaw business development to originate new client opportunities.
- Investigated and resolved customer disputes related to credit decisions.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Customer Service Specialist
William Sonoma
12.2006 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer service improvement initiatives to decrease customer wait times.
Manager
Dave’s Place
06.2013 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Culinary Arts
Platt College
Diploma -
Southeast High School
Metro Tech High School
2002
Skills
- Culinary Degree
- E-Commerce
- Catering
- Bartending
- Sales
- VPN
- Salesforce
- Liquor license
- Social Media Platforms
- Google Docs
- Account Servicing
- Salesforce Software
- Digital Sales
- Consultative Selling Techniques
- Critical Thinking
- Reading Comprehension
- Sales Strategy Development
- Sales Quota Management
- Client Base Retention
Certification
- Liquor License
Timeline
E-Commerce Manager
Heartland Payment Systems
02.2018 - 10.2022
Credit Consultant
Progrexion Oklahoma City Office
05.2016 - 01.2018
Manager
Dave’s Place
06.2013 - 01.2014
Customer Service Specialist
William Sonoma
12.2006 - 01.2015
Associate of Science - Culinary Arts
Platt College
Diploma -
Southeast High School
Metro Tech High School
Similar Profiles
Barbara GleasonBarbara Gleason
Payroll Specialist at Heartland Payment SystemsPayroll Specialist at Heartland Payment Systems
Dillon McCulloughDillon McCullough
Relationship Manager at Heartland Payment SystemsRelationship Manager at Heartland Payment Systems
Xia LiuXia Liu
Relationship Manager at Heartland Payment SystemsRelationship Manager at Heartland Payment Systems
Alex RodriguezAlex Rodriguez
Technical Support Associate at Heartland Payment SystemsTechnical Support Associate at Heartland Payment Systems
Ross BlytheRoss Blythe
Production Director at Crossings Community ChurchProduction Director at Crossings Community Church