Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic

Latisha Futrell

Duncan,USA

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Fairfield Inn & Suites by Marriot
08.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.

Independent Contractor

Intriguing Auctions
06.2023 - 08.2024
  • Works as an independent contractor with minimal supervision, assisting auctioneer with sorting, cataloging & shelving incoming inventory.
  • Supervises other independent contractors when auctioneer is not present.
  • Pulls orders with accuracy and speed.
  • Provides excellent customer service to clients when picking up items won from auctions.
  • Takes payments from clients for items won from auctions.
  • Other duties as assigned by auctioneer.
  • 469-400-5841

Recruiting

Synq3 Restaurant Solutions
12.2022 - 06.2023
  • Works independently with minimal supervision in a 100% remote position.
  • Review, accept, decline applications via Indeed and UKG based off of requirements to find the most quality applicants.
  • Request & process additional information from applicants.
  • Schedule and complete required number of prescreens and interviews to meet the weekly hiring goal.
  • Uploads prescreens and interview forms to applicants UKG profile. Dispositions appropriately.
  • Communicates often with applicants via email &/or phone to keep them updated on their status or answering any questions.
  • Launches and completes onboarding process.
  • Assists training department as needed.
  • 6/12/19-6/12/23 (multiple positions, total of 4 years)
  • 719-884-2025

Paid Tax Preparer

Carpenter Book Keeping
01.2022 - 01.2023
  • Prepared an average of 30 Schedule C Returns
  • 2019-2023 (2 positions, 4 years total)
  • 405-818-1482

Data Entry

Carpenter Book Keeping
01.2020 - 01.2021
  • 405-818-1482

Account Manager

Healthcare Services Group (Contract Services)
12.2017 - 03.2019
  • Was responsible for the daily operation of Dining Services in a 174 Bed Skilled Nursing/LTC Facility, as well as an 18-bed assisted living facility.
  • Directed the Dining staff to ensure that all customers (internal & external) were satisfied with their dining experience.
  • Was responsible for hiring; including completing all new hire paperwork necessary for employment, training, daily supervision of employee tasks & assignments, annual performance evaluations, issued corrective actions including terminating employment where appropriate.
  • Was responsible for ordering food, beverages, equipment, and supplies.
  • Overseen food preparation, portion sizes, and the overall presentation of food.
  • Inspected supplies, equipment, and work areas.
  • Completed quarterly inventory counts.
  • Ensured that employees comply with health and food safety standards.
  • Addressed complaints regarding food quality or service.
  • Completed Department Schedules based off budget, and the required assigned duties for the day.
  • Filled in as “Line staff” if there was a staffing challenge.
  • Managed budgets, department records & payroll records, monitored all staff timeclock punches, corrected incorrect punches and missing punches.
  • Ensured Department Followed all Companies Policies & Procedures.
  • Managed the coordination of tasks of the Dining Staff ensure that the Patients are served properly and in a timely manner, along with any Patients that eat in their rooms.
  • Worked with other departments, Nursing, Maintenance, Housekeeping, Medical Records, Admissions to ensure Pt. satisfaction.
  • Was responsible for maintaining good relationships with vendors and address any areas that were not up to standards.
  • Completed Patient/Family Interviews.
  • Home Office Address
  • 1-800-363-4274

Dining Services Manager

Culpeper Health & Rehabilitation Center
03.2008 - 07.2017
  • Was responsible for the daily operation of Dining Services in a 180 Bed Skilled Nursing/LTC Facility.
  • Directed the Dining staff to ensure that all customers (internal & external) were satisfied with their dining experience.
  • Was responsible for hiring, training, daily supervision of employee tasks & assignments, annual performance evaluations, issued corrective actions including terminating employment where appropriate.
  • Was responsible for ordering food and beverages, equipment, and supplies.
  • Overseen food preparation, portion sizes, and the overall presentation of food.
  • Inspected supplies, equipment, and work areas.
  • Completed annual inventory counts.
  • Ensured that employees comply with health and food safety standards.
  • Addressed complaints regarding food quality or service.
  • Completed Department Schedules based off budget, and the required assigned duties for the day.
  • Filled in as “Line staff” if there was a staffing challenge.
  • Managed budgets, department records & payroll records.
  • Ensured Department Followed all Companies Policies & Procedures.
  • Managed the coordination of tasks of the Dining Staff ensure that the Patients are served properly and in a timely manner, along with any Patients that eat in their rooms.
  • Worked with other departments, Nursing, Maintenance, Housekeeping, Medical Records, Admissions to ensure Pt. satisfaction.
  • Was responsible for maintaining good relationships with vendors and address any areas that were not up to standards.
  • Completed MDS, Patient/Family Interviews.
  • Multiple positions, total of 14 years and 6 months
  • 540-825-2884

Dietetic Technician

Culpeper Health & Rehabilitation Center
01.2003 - 11.2009
  • Managed budgeting and financial tracking for dining services operations, ensuring fiscal responsibility and costeffectiveness.
  • Established inventory management system that reduced waste while ensuring adequate supply of ingredients for daily operations.
  • Continuously updated knowledge of industry trends and best practices in dining services management, incorporating new ideas to enhance overall operations.
  • Maximized revenue generation by optimizing table turnover rates and managing reservations efficiently during peak hours.
  • Analyzed customer feedback data to make informed decisions on menu changes and improvements to the overall dining experience.
  • Enhanced customer satisfaction through attentive service, menu planning, and attention to dietary restrictions.
  • Oversaw facility maintenance tasks to ensure clean, safe environments for both customers and employees at all times.
  • Developed strong relationships with vendors, negotiating favorable contracts and maintaining high-quality food supplies.
  • Improved dining services efficiency by implementing streamlined processes and staff training programs.

Certified Nurse Aide (CNA)

Shanoan Springs Nursing Home
03.2000 - 12.2002
  • Provided basic patient care under direction of a Director of Nursing & Charge Nurses.
  • Performed duties such as feeding, bathing, dressing, grooming, repositioning patients, changed linens, assisted Patients in transferring in and out of bed, wheelchair, shower, car, accompanied Patient to MD appointments.
  • 2 years 7 months
  • 405-224-1397

Education

High School Diploma -

Ninnekah High School
Ninnekah, OK
05.1997

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Microsoft office
  • Front desk management
  • Administrative support
  • Room assignments
  • Documentation
  • Training and mentoring
  • Word processing
  • Computer skills
  • Phone and email etiquette

Certification

  • Recruitment Certification: Latest Trends, Best Practices
  • References upon request.

Timeline

Front Desk Agent

Fairfield Inn & Suites by Marriot
08.2024 - Current

Independent Contractor

Intriguing Auctions
06.2023 - 08.2024

Recruiting

Synq3 Restaurant Solutions
12.2022 - 06.2023

Paid Tax Preparer

Carpenter Book Keeping
01.2022 - 01.2023

Data Entry

Carpenter Book Keeping
01.2020 - 01.2021

Account Manager

Healthcare Services Group (Contract Services)
12.2017 - 03.2019

Dining Services Manager

Culpeper Health & Rehabilitation Center
03.2008 - 07.2017

Dietetic Technician

Culpeper Health & Rehabilitation Center
01.2003 - 11.2009

Certified Nurse Aide (CNA)

Shanoan Springs Nursing Home
03.2000 - 12.2002

High School Diploma -

Ninnekah High School

Awards

Synq3 Award of Excellence 3/2020, for Red Robin Takeout, Culpeper Health & Rehab Employee of the Month, 2/2009

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