Latisha Futrell
Waco,TX
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Fairfield Inn & Suites
Duncan, Oklahoma
05.2024 - Current
- Greeted and welcomed guests upon arrival at the hotel lobby.
- Managed guest check-ins and check-outs efficiently and professionally.
- Handled guest inquiries and resolved issues promptly and effectively.
- Maintained accurate records of reservations and room assignments.
- Coordinated with housekeeping to ensure room readiness for guests.
- Processed payments and managed cash transactions securely.
- Provided information about local attractions and hotel amenities to guests.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Independent Contractor
Intriguing Auctions
Sherman, Texas
08.2023 - 04.2024
- Assisted auctioneer with sorting, cataloging, and shelving incoming inventory independently.
- Supervised independent contractors in absence of auctioneer to ensure operational continuity.
- Pulled orders accurately and efficiently to meet client expectations.
- Delivered exceptional customer service during item pickups for auction winners.
- Processed payments for auction items to facilitate transactions promptly.
- Executed additional duties as assigned by auctioneer to support operations.
Paid Tax Preparer
Carpenter Book Keeping
OKC, OK
01.2022 - 12.2023
- Prepared an average of 30 Schedule C Returns.
Recruiting
Synq3 Restaurant Solutions
Moore, Oklahoma
06.2019 - 06.2023
- Works independently with minimal supervision in a 100% remote position.
- Review, accept, decline applications via Indeed and UKG based off of requirements to find the most quality applicants.
- Request & process additional information from applicants.
- Schedule and complete required number of prescreens and interviews to meet the weekly hiring goal.
- Uploads prescreens and interview forms to applicants UKG profile. Dispositions appropriately.
- Communicates often with applicants via email &/or phone to keep them updated on their status or answering any questions.
- Launches and completes onboarding process.
- Assists training department as needed.
Data Entry
Carpenter Book Keeping
OKC, OK
01.2020 - 12.2021
- Completed data entry tasks accurately and efficiently.
- Performed data entry to accurately maintain inventory records.
- Performed data entry of confidential information into computer database.
- Performed data entry into company systems accurately and efficiently.
Account Manager
Healthcare Services Group (Contract Services)
Bensalem, PA
12.2017 - 03.2019
- Directed daily operations of Dining Services for 174-bed skilled nursing facility and 18-bed assisted living facility.
- Supervised Dining staff, ensuring high satisfaction levels for all customers.
- Executed hiring processes, including training, daily oversight, performance evaluations, and corrective actions.
- Ordered food, beverages, equipment, and supplies to meet operational needs.
- Oversaw food preparation, portion control, and presentation standards.
- Conducted inspections of supplies, equipment, and work areas for compliance and quality.
- Completed quarterly inventory counts to maintain accurate stock levels.
- Coordinated with other departments to enhance patient satisfaction and service delivery.
Dining Services Manager
Culpeper Health & Rehabilitation Center
Culpeper, VA
03.2008 - 07.2017
- Directed daily operations of Dining Services in 180-bed skilled nursing facility.
- Managed dining staff to enhance customer satisfaction for internal and external clients.
- Hired, trained, and supervised staff while conducting annual performance evaluations.
- Ordered food, beverages, equipment, and supplies to ensure operational efficiency.
- Oversaw food preparation, portion sizes, and presentation standards.
- Conducted inspections of supplies, equipment, and work areas for compliance.
- Completed annual inventory counts to maintain accurate stock levels.
- Addressed complaints regarding food quality or service promptly.
Certified Nurse Aide (CNA)
Culpeper Health & Rehabilitation Center
Culpeper, VA
01.2003 - 03.2008
- Provided basic patient care under direction of a Director of Nursing & Charge Nurses.
- Performed duties such as feeding, bathing, dressing, grooming, repositioning patients, changed linens, assisted Patients in transferring in and out of bed, wheelchair, shower, car, accompanied Patient to MD appointments.
Certified Nurse Aide (CNA)
Shanoan Springs Nursing Home
Chickasha, OK
03.2000 - 12.2002
- Provided basic patient care under direction of a Director of Nursing & Charge Nurses.
- Performed duties such as feeding, bathing, dressing, grooming, repositioning patients, changed linens, assisted Patients in transferring in and out of bed, wheelchair, shower, car, accompanied Patient to MD appointments.
Education
High School Diploma -
Ninnekah High School
Ninnekah, OK05.1997
Skills
- Reservation management
- Payment processing
- Data entry
- Customer service
- Inventory control
- Team collaboration
- Property management systems
- Problem solving
- Attention to detail
- Microsoft office
- Guest relations
Certification
Recruitment Certification: Latest Trends, Best Practices
References
References upon request.
Awards
- Synq3 Award of Excellence, 03/01/20, for Red Robin Takeout
- Culpeper Health & Rehab Employee of the Month, 02/01/09
Timeline
Hotel Front Desk Agent
Fairfield Inn & Suites
05.2024 - Current
Independent Contractor
Intriguing Auctions
08.2023 - 04.2024
Paid Tax Preparer
Carpenter Book Keeping
01.2022 - 12.2023
Data Entry
Carpenter Book Keeping
01.2020 - 12.2021
Recruiting
Synq3 Restaurant Solutions
06.2019 - 06.2023
Account Manager
Healthcare Services Group (Contract Services)
12.2017 - 03.2019
Dining Services Manager
Culpeper Health & Rehabilitation Center
03.2008 - 07.2017
Certified Nurse Aide (CNA)
Culpeper Health & Rehabilitation Center
01.2003 - 03.2008
Certified Nurse Aide (CNA)
Shanoan Springs Nursing Home
03.2000 - 12.2002
High School Diploma -
Ninnekah High School
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