Latisha Gilder
Beaumont,TX
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
2
2
years of professional experience
Work History
Agent
Progressive Insurance
08.2023 - 02.2024
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
AARP
Foundever
01.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Disputes Specialist
City Of Beaumont
10.2021 - 06.2023
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Built trust among customers through consistent and transparent communication during the dispute resolution process.
Education
High School Diploma -
Ozen High School
Beaumont, TX06.2014
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Technical Support
- Sales strategy development
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Agent
Progressive Insurance
08.2023 - 02.2024
AARP
Foundever
01.2023 - 07.2023
Disputes Specialist
City Of Beaumont
10.2021 - 06.2023
High School Diploma -
Ozen High School