Latisha Gill
Turlock,CA
Summary
Dynamic Patient Care Coordinator and RN with extensive experience at Kaiser Permanente, excelling in care coordination and patient advocacy. Proven ability to enhance patient outcomes through effective communication and clinical documentation. Skilled in Interqual utilization and regulatory compliance, fostering collaborative relationships to streamline care processes and elevate patient satisfaction. Able to lead the team and collaborate with team members professionally to achieve the most appropriate and efficient outcomes.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator Case Manager RN
Kaiser Permanente
Manteca
04.2017 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted patients with insurance inquiries and verified coverage information.
- Communicated effectively with healthcare teams regarding patient needs and updates.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained accurate patient records in electronic health systems and databases.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Collaborated with medical staff to streamline patient care processes and workflows.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently in the Emergency Department, along with Inpatient settings.
- Performed Interqual and Utilization management, to ensure patients meet the necessary guidelines to continue to meet hospitalization stays.
Home Health Case Manager
Covenant Care at Home
Turlock
08.2012 - 08.2017
- Assessed patient needs and developed personalized care strategies to enhance well-being.
- Monitored patient progress and adjusted care plans based on ongoing evaluations.
- Provided the appropriate instructions to patient's and their families on IV antibiotic, along with TPN administration in the home setting.
- Provided wound VAC therapy and wound care treatment along with instruction to patients and families.
- Evaluated care and obtained orders for changes as necessary to streamline the progress and reach the necessary outcomes.
- Performed peripheral lab draws in the home setting, as well as PICC line care for patients in the home setting, with long term IV antibiotic or TPN use.
- Managed documentation and compliance with regulatory requirements for patient care services.
- Collaborated with external healthcare providers to coordinate comprehensive patient support services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed the appropriate documentation requests for DME ordering.
- Collaborated with other disciplines to ensure efficiency and promptness of obtaining orders and receiving of equipment, by providing the needed documentation to physicians, as well as to the DME ordering company.
- Mentored field case managers and assisted with patient care collaboration, for better treatment goals and outcomes.
Education
Master of Science - Coordination of Care
Capella University
Minneapolis, MN11-2023
Bachelor of Science - Nursing
CSU Stanislaus
Turlock12-2011
Associate of Science - Nursing
Modesto Junior College
Modesto, CA05-2010
Skills
- Care coordination
- Patient advocacy
- Electronic health records
- Interqual utilization
- Regulatory compliance
- Customer relationship management
- Clinical documentation
- Problem solving
- Effective communication
- Time management
Timeline
Patient Care Coordinator Case Manager RN
Kaiser Permanente
04.2017 - Current
Home Health Case Manager
Covenant Care at Home
08.2012 - 08.2017
Master of Science - Coordination of Care
Capella University
Bachelor of Science - Nursing
CSU Stanislaus
Associate of Science - Nursing
Modesto Junior College