Latisha Grant
Springfield,IL
Summary
Diligent Child Support and Human Case worker with eight years of experience in modifying and establishing child support orders. Adaptable and dependable professional talented at preparing legal documents, performing skip tracing activities and locating non-custodial parents. Assessing and assisting families with needs. Performing quality control and managerial duties. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Persistent worker looking to tackle new responsibilities and build upon skills. A positive attitude with strong analytical skills to assist.
Overview
20
20
years of professional experience
Work History
Child Support Specialist II
State Of Illinois- Department
06.2022 - Current
- Explained policies, procedures and instructions to staff as part of their training as part of their case correctness for quality control.
- Performed case management tasks to enforce court-ordered child support obligations as part of quality control tasks to document any error rates made CSSI accounting staff.
- Stay current on Child Support policies and procedures.
- If requested appear at Administrative or Judicial hearings as a party to the proceeding, a witness, and an agency expert.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases to ensure correctness of cases to explain error reasons and error rate.
- Work with local and other state's IV-D agencies, and legal partners by phone, written correspondence, and/or email to collect data for processing and enforcing cases.
- Work with Supervisory staff in developing and implementing ideas for Field Accounting Strategic Plan as part of my leadership role as CSSII for quality control.
- Calculated child support obligations and debts to initiate collection actions on special projects, complex or sensitive inquiry cases.
- Monitored cases for support order compliance and ensure that CSSI made proper adjustments on case as directed.
- Use on-line system and software application pertaining to KIDS, SDU, FSIS, TKIDS, QUICK, IES, MMIS, Infonet and Microsoft software such as Excel, Word, Outlook to manage cases.
Human Services Caseworker
State Of Illinois-Department Of Human Services
04.2022 - 06.2022
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Interviewed applicants for services and supported application completion as necessary.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases such as IES and SOLQ
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance skills.
Child Support Specialist I
State Of Illinois-Department Of Child Support
07.2015 - 03.2022
- Explained policies, procedures and instructions to parents.
- Performed case management tasks to enforce court-ordered child support obligations by managing 75-100 cases a month with 98% accuracy rate.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Work with local and other state's IV-D agencies, and legal partners by phone, written correspondence, and/or email to collect data for processing and enforcing cases.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts to initiate collection actions.
- Monitored cases for support order compliance and made adjustments.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Calculated child support obligations and debts.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Use on-line system and software application pertaining to KIDS, SDU, FSIS, TKIDS, QUICK, IES, MMIS, Infonet and Microsoft software such as Excel, Word, Outlook to manage cases.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
Guardian Advocate
Self Employed
01.2014 - 11.2016
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated with local government to provide resources to client.
- Administered and tracked client service payments.
- Participated in meetings with State and Federal agencies to discuss program objectives and strategies for care.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
Childcare Provider
Self Employed
01.2008 - 05.2013
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Encouraged children to develop healthy social and emotional skills.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Logged information regarding naps, feedings and any medications administered.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Created and implemented activities to promote language development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
- Developed age-appropriate activities and crafts to engage children
Lead Worker
Walmart
05.2005 - 01.2010
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures, and performance standards.
- Restocked items on shelves and bins to keep inventory available.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Helped in development of new procedures and processes to improve work performance
- Assisted in training of new employees on company policies, procedures and processes.
- Operated equipment and machinery safely to prevent accidents.
- Followed instructions and procedures to complete assigned tasks.
- Identified defective products or machinery and reported to supervisor.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Worked fast to complete tasks and meet daily deadlines.
- Restocked items on shelves and bins to keep inventory available.
Criminal Justice Intern
Sangamon County Sheriff's Office
02.2008 - 05.2008
- Interacted with civilians by phone, in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports.
- Collected, arranged, and input information into database system.
- Developed skills set of reviewing analytical data for caseload studies and management.
- Developed skills set for conflict resolution with civilians.
- Developed skills set of critical and analytical thinking.
- Completed research, compiled data, and assisted in timely reporting.
Administration Assistant Student Worker
Lincoln Land Community College
08.2003 - 08.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Offered technical support and troubleshot issues to enhance office productivity.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Arts - Criminal Justice
University of Illinois At Springfield
Springfield, IL05.2008
No Degree - Criminal Justice/ Social Services
Lincoln Land Community College
Springfield, IL05.2005
Skills
- Report Creation
- Case File Preparation
- Crisis Prevention Intervention
- Knowledge of Legal Terminology
- Case Management
- Project Coordination
- Microsoft Office Suite
- Client Interviewing
- Community Referrals
- Quality Control
- Managerial Duties
Timeline
Child Support Specialist II
State Of Illinois- Department
06.2022 - Current
Human Services Caseworker
State Of Illinois-Department Of Human Services
04.2022 - 06.2022
Child Support Specialist I
State Of Illinois-Department Of Child Support
07.2015 - 03.2022
Guardian Advocate
Self Employed
01.2014 - 11.2016
Criminal Justice Intern
Sangamon County Sheriff's Office
02.2008 - 05.2008
Childcare Provider
Self Employed
01.2008 - 05.2013
Lead Worker
Walmart
05.2005 - 01.2010
Administration Assistant Student Worker
Lincoln Land Community College
08.2003 - 08.2005
Bachelor of Arts - Criminal Justice
University of Illinois At Springfield
No Degree - Criminal Justice/ Social Services
Lincoln Land Community College
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