Latisha Gray
Jonesboro,GA
Summary
Responsible driver with several years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process. Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
6
6
years of professional experience
Work History
Driver/Certified Yard Switcher
Laser Logistics
Alpharetta, Georgia
05.2024 - Current
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Secured merchandise, avoiding damage during transportation.yy
- Completed necessary paperwork and documentation for deliveries.
- Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
- Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
Customer Service
Kroger
Newman, Georgia
05.2024 - Current
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
CDL A OTR Driver
Hermes NVC Corp
Bolingbrook, IL
04.2023 - 12.2023
- Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
- Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
- Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
- Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
- Loaded and unloaded cargo using standard loading and unloading equipment such as pallet jacks, hand trucks, straps, tarps, chains.
- Communicated with dispatchers regarding route changes or delays due to traffic or weather conditions.
- Responded quickly in emergency situations while remaining calm under pressure.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
CDL A OTR Driver
B&D Angels TRANSPORT
Jonesboro , GA
03.2022 - 04.2023
- Operated commercial truck to transport goods and materials over long distances.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Truck Driver
Max move llc
Glen Ellyn, IL
02.2020 - 04.2023
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
Customer Service Cashier
Lincare Holdings Inc.
Clearwater, FL
02.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Regional Truck Driver
JB Hunt Transport
Austell, GEORGIA
01.2019 - 03.2020
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed shipment documents neatly and efficiently for each load.
- Followed regular schedule of pickups for individual customers and groups.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Education
High School Diploma -
South Central High
Winterville 05-2005
Skills
- Daily logging
- Passenger transportation
- DOT Compliance
- Passenger Assistance
- Materials Transport
- Vehicle Maintenance
- Vehicle Inspection
- Appointment Scheduling
- Commercial driving
- Loading and unloading
- Safe driving techniques
- Time Management
- Paperwork Processing
- Consultative Sales
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Customer Relations
- Key holder experience
- Critical Thinking
- Shipping procedures understanding
- Call escalation
- Service standard compliance
- Hospitality and accommodation
Timeline
Driver/Certified Yard Switcher
Laser Logistics
05.2024 - Current
Customer Service
Kroger
05.2024 - Current
CDL A OTR Driver
Hermes NVC Corp
04.2023 - 12.2023
CDL A OTR Driver
B&D Angels TRANSPORT
03.2022 - 04.2023
Truck Driver
Max move llc
02.2020 - 04.2023
Customer Service Cashier
Lincare Holdings Inc.
02.2019 - 08.2021
Regional Truck Driver
JB Hunt Transport
01.2019 - 03.2020
High School Diploma -
South Central High
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