La'Tisha Green
Alexander,AR
Summary
Accomplished professional with a proven track record at Blue Cross and Blue Shield, adept in office management and customer service. Excelled in streamlining operations, enhancing team efficiency by training new hires, and managing financial transactions with precision. Renowned for leadership qualities and computer proficiency, significantly contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Payment and Refund Control Specialist
Blue Cross and Blue Shield
03.2024 - 12.2024
- Managed the balancing of payments across multiple lines of business, processed claims, and oversaw the equian process at month-end.
- Responsible for handling incoming checks and
performing data entry tasks. - Demonstrated strong leadership by training new employees after only 30 days of employment, quickly mastering job functions, and sharing knowledge with the team.
Administrative Assistant
St. Vincent's Hospital
09.2023 - 02.2024
- Assisted new and current employees with benefits, payroll, and scheduling for the Environmental Services (EVS) department.
- Managed the bed schedule board, assigning tasks to employees for both 1st and 2nd shifts.
- Led orientation and training for all new hires, ensuring smooth integration into the team.
- Coordinated morale-boosting team-building activities and served as an administrative assistant to the Director and Assistant Director of the EVS department, supporting day-to-day operations.
Patient Access Representative
Arkansas Children's Hospital
08.2022 - 07.2023
- Managed patient check-ins and check-outs for scheduled
appointments. - Coordinated referrals for evaluation and follow-up appointments, including physical, occupational, and orthotic therapy.
- Handled pre-registration, claim edits, and appointment
request queues. - Performed various clerical duties and implemented organizational techniques to maintain a clean and
safe office environment. - Delivered excellent customer service, ensuring patients and parents felt welcomed and confident in
the care they received.
Remarketing Specialist
Ally Financial Inc.
07.2017 - 08.2022
- Started in customer service and was promoted to remarketing within a year.
- Created invoices to process customer refunds and debited dealers for aftermarket products purchased by customers.
- Managed chargeback cases to credit dealers for overcharges.
- Drafted and sent letters, handled inbound and outbound calls, and provided exceptional customer service to meet the needs of providers and dealers.
- Assisted the team with account or case-related issues, and trained new employees on updated processes and procedures
Education
Bachelor of Business Administration And Management -
Arkansas Tech University
Russellville, AR05-2026
High School Diploma -
Hall High School
Little Rock, AR05-2008
Skills
- Customer service
- Computer skills
- Office administration
- Office management
- Expense reporting
- Payroll processing
- Scheduling
- HR policies and procedures
- Training and mentoring
- Training development
Timeline
Payment and Refund Control Specialist
Blue Cross and Blue Shield
03.2024 - 12.2024
Administrative Assistant
St. Vincent's Hospital
09.2023 - 02.2024
Patient Access Representative
Arkansas Children's Hospital
08.2022 - 07.2023
Remarketing Specialist
Ally Financial Inc.
07.2017 - 08.2022
Bachelor of Business Administration And Management -
Arkansas Tech University
High School Diploma -
Hall High School
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