Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Latisha Green

Macon,GA

Summary

Dynamic Keyholder with proven expertise at Advanced Auto Parts, excelling in customer service management and cash handling accuracy. Recognized for enhancing client satisfaction through effective conflict resolution and mentoring junior staff. Adept at inventory monitoring, ensuring optimal stock levels to meet sales demands while fostering a collaborative team environment.

Overview

5
5
years of professional experience

Work History

Keyholder

Advanced Auto Parts
11.2023 - 07.2025
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.

Keyholder

Advanced Auto Parts
06.2022 - 11.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.

Cashier Assistant

G Town Wings
03.2020 - 08.2022
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Trained new cashier team members in customer service and money handling processes.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.

Education

GED -

Ruther High
Kenosha, WI
01-1995

Skills

  • Customer support
  • Workplace safety
  • Customer service management
  • Cash handling
  • Cash handling accuracy
  • Daily reporting
  • Inventory monitoring
  • Task delegation
  • Alarm systems
  • Bank deposits
  • Drawer counting
  • Opening and closing coordination
  • Teamwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Keyholder

Advanced Auto Parts
11.2023 - 07.2025

Keyholder

Advanced Auto Parts
06.2022 - 11.2022

Cashier Assistant

G Town Wings
03.2020 - 08.2022

GED -

Ruther High

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