Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latisha Harris-Brown

2100 Ellison Lakes Drive, Kennesaw,GA

Summary

Outgoing and customer-oriented Front Office Specialist believes strongly in good customer service

delivery during patient registration. Have superior interpersonal and oral communication abilities and

Oriented individual experienced in medical office support offering 10+ years of successful experience in a diverse work environment.

Overview

13
13
years of professional experience

Work History

FOS OFFICE SPECIALIST

WellStar Rheumatology
01.2022 - Current
  • Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to Wellstar's patients and customers
  • This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations
  • The FOS is an important team member in achieving patient experience, employee engagement, and financial goals
  • This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Production Lead

MMICROCOPY DENTAL
05.2016 - 11.2021
  • Supported employees by accurately tracking time and proactively resolving any conflicts
  • Trained workers in proper operation, calibration and maintenance of production line equipment
  • Handled production line documentation for waste, downtime and output
  • Monitored employee activities to verify consistent use of good manufacturing principles
  • Create daily work orders for machine operators
  • End of day reporting.

FRONT OFFICE SPECIALIST

SW ATLANTA NEPHROLOGY
06.2011 - 05.2016
  • Scheduled appointments, sent reminders and updated master calendar
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies
  • Greeted, registered and checked in patients
  • Determined amounts due and accepted payments
  • End of day reporting.

Front Office Specialist

ID GROUP OF ATLANTA
06.2011 - 05.2014
  • Patient check in, scheduling follow up appointments reminder calls
  • Insurance verification in/out network benefits
  • Greeted, registered and checked in patients
  • Determined amounts due and accepted payments
  • Rooming patient(s) assisting with exams, vital signs and injections.

Education

Medical Assistant (MA) -

Everest Inst Marietta, GA
06.2009

Skills

Core Qualifications

Strong focus on good customer service delivery

Solid skill at patient registration procedures

Strong telephone and communication abilities

Good knowledge of medical terminology

Understands patient confidentiality and HIPAA rules

Excellent data entry and patient interviewing skills

Clear understanding of insurance options that are available to patients

Strives to make patient registration process as pleasant as possible

Excellent interpersonal skills

Timeline

FOS OFFICE SPECIALIST

WellStar Rheumatology
01.2022 - Current

Production Lead

MMICROCOPY DENTAL
05.2016 - 11.2021

FRONT OFFICE SPECIALIST

SW ATLANTA NEPHROLOGY
06.2011 - 05.2016

Front Office Specialist

ID GROUP OF ATLANTA
06.2011 - 05.2014

Medical Assistant (MA) -

Everest Inst Marietta, GA

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Latisha Harris-Brown