Latisha Holbrook
Warsaw,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR, Sales
Circle K
11.2023 - 04.2024
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Contributed positively to a team-based work environment focused on achieving collective objectives.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Roll Tender
LSC Communications
01.2022 - 09.2023
- Improved print quality by monitoring color consistency throughout each project run, making necessary adjustments when required.
- Managed documentation related to roll tender operations, including work orders, inventory records, and maintenance logs.
- Assisted in reducing maintenance costs through proactive identification of potential equipment issues before they escalated into more significant problems.
- Maintained safety standards within the workplace by adhering to company guidelines and completing routine equipment checks.
- Minimized delays in production schedule by accurately calculating required materials for upcoming print jobs.
- Provided support to press operators by promptly addressing technical issues and assisting with machine adjustments as needed.
- Contributed to cost-saving initiatives through diligent tracking of material usage and proper disposal of waste products.
- Provided training for new employees on roll tender procedures, ensuring rapid integration into established processes.
- Enhanced productivity by maintaining an organized inventory system for paper rolls, ink supplies, and other essential materials.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Promptly removed completed loads from press.
- Proofed all job orders, securing client approval prior to production.
- Checked job information at each press to verify that correct ink was delivered.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Successfully completed monthly safety training sessions.
- Ensured smooth operation of printing press by regularly inspecting rollers, tension, and alignment.
- Increased efficiency in the roll tender process by implementing a streamlined workflow for loading and unloading paper rolls.
Education
Whitko High School
South Whitley, IN01.2012
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
- Service Upselling
- Complaint Handling
- Money handling abilities
- Staff Training
- Active Listening
- Customer Service
- Proofreading
Certification
Journeyman press operator 1
Timeline
CSR, Sales
Circle K
11.2023 - 04.2024
Roll Tender
LSC Communications
01.2022 - 09.2023
Whitko High School