Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTisha Irvin

Birmingham,AL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending loan finance based on individual requirements. Skilled at promoting higher sales by active listening to customer's needs, completing cash register transactions and maintaining accurate records of all transactions. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.

Overview

4
4
years of professional experience

Work History

Nursing Assistant

Dream Team
01.2024 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.

Customer Service Representative

First Finance Company
04.2021 - 12.2023
  • Examined customer loan applications for loan approvals and denials.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Developed strong relationships with customers through high levels of customer service.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Science - Radiology Technician

Lawson State Community College
Birmingham, AL
05-2027

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Nursing Assistant

Dream Team
01.2024 - Current

Customer Service Representative

First Finance Company
04.2021 - 12.2023

Associate of Science - Radiology Technician

Lawson State Community College

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