Latisha Jackson
Wynne,AR
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Amazon
Memphis, TN
02.2019 - 04.2020
- Provided exceptional customer service and technical support to customers via phone, email, and chat.
- Created detailed documentation of customer interactions and solutions provided.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Investigated customer complaints and identified appropriate solutions.
- Collaborated with cross-functional teams to identify root causes for customer issues.
- Assisted customers with product setup, troubleshooting, and general usage questions.
Customer Service Agent
William Sonoma
Memphis, TN
12.2013 - 12.2019
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Administration Clerk
Lapalomo Treatment Center
Memphis, TN
07.2011 - 12.2013
- Checked and processed invoices, purchase orders, expense claims and other financial documents.
- Maintained filing systems for records, correspondence, reports and documents.
- Answered phone calls, responded to emails and routed incoming mail.
- Provided general office support such as photocopying, faxing and scanning documents.
- Assisted with the preparation of presentations, reports and other administrative tasks as requested.
- Created spreadsheets using Microsoft Excel to track inventory levels, sales figures and other data points.
- Organized meetings and maintained calendar appointments for staff members.
Education
High School Diploma -
Hamilton High School
Memphis, TN05-2011
Skills
- CRM Software
- Inbound and Outbound Calling
- Appointment Scheduling
- Account updating
- Data Entry
- Paperwork Processing
- Scheduling
- Information Security
- Data Collection
- Call Management
- Consultative Sales
- Report Generation
- Product Knowledge
Timeline
Customer Success Representative
Amazon
02.2019 - 04.2020
Customer Service Agent
William Sonoma
12.2013 - 12.2019
Administration Clerk
Lapalomo Treatment Center
07.2011 - 12.2013
High School Diploma -
Hamilton High School