Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latisha Jacobs

Oklahoma City,OK

Summary

U PROFESSIONAL SUMMARY U Strategic and innovative professional with 6+ years of experience in problem-solving, decision-making skills, seeking to secure a challenging position utilizing the experiences in hospitality, administrative, and customer service with a reputable company offering potential growth and advancement. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. Highly reliable team player, equipped with interpersonal and communication abilities, ready to assist and carry out instructions accurately. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ELIGIBLITY SPECIALIST

Indiana State Health Department
05.2020 - Current
  • MEU, & Research Team, Perform both inbound/outbound calls to pui and close contacts
  • Call long term call facilities, group homes, and schools
  • Research to locate information on pui’s or close contacts
  • Provide assistance to COVID investigation teams with creating and tagging outbreak codes to outbreak associated cases
  • Assist with questions regarding COVID reporting and investigation system
  • Support County Health Departments and COVID investigation teams with COVID outbreak and cluster investigations
  • Ability to think critically, problem solve and make decisions while anticipating broad impact of decisions
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards and best practices.

Safety Coordinator/Field Help

Aska Professional Glass
04.2019 - 02.2020
  • Enforce safety procedures as aligned by company policy
  • Operate company vehicle truck (with glass, metal, material)
  • Provide installation of glass for customers
  • Build and install frames, create tool box talks, and fabricate material.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Conducted investigations into incidents and reported on findings.
  • Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
  • Developed safety training procedures and authored manuals for distribution to staff members.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Recruiter

Certified Source
03.2019 - 04.2019
  • Devise and execute strategic recruitment plans aligning with company’s recruitment strategy
  • Facilitate full-cycle recruitment process across all business lines and source candidates through proven recruitment channels
  • Sourced resumes to select best-qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Administrative Assistant

Allstate, Alice Joyner Agency
06.2018 - 03.2019
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared reports
  • Opened, sorted, and distributed incoming messages and correspondence
  • Greeted visitors and determined to whom and could speak with specific individuals
  • Made cold calls to potential customers and provided quotes for insurance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant/Assistant Manager

Best Buy Here Pay Here
07.2016 - 06.2018
  • Assisted customers with vehicle purchases
  • Composed contracts for potential customers and closed deals
  • Provided outstanding customer service by making customers’ needs top priority
  • Operated multi-line phone system.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Monitored office supplies to order and replenish stock when necessary.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Organized and updated databases, records and other information resources.
  • Created reports, presentations and other materials for executive staff.
  • Negotiated and executed contracts on behalf of department.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Healthcare Administration

Langston University
Langston, OK
05.2016

Bachelor - Liberal Arts

Langston University
05.2016

Skills

  • Accountability
  • Data Management
  • Standard Office Procedures
  • Microsoft Office Suite
  • Multi-line Telephone Systems
  • Detail Oriented
  • Interactive Activities
  • Microsoft Access

Certification

Oklahoma Insurance License Auto & Home OSHA 10 & 30 Certified Forklift Certified Oklahoma Notary Oklahoma County Immunization Coalition: 1999-2015 Central Oklahoma Immunization Coalition: 2015-2019

Timeline

ELIGIBLITY SPECIALIST

Indiana State Health Department
05.2020 - Current

Safety Coordinator/Field Help

Aska Professional Glass
04.2019 - 02.2020

Recruiter

Certified Source
03.2019 - 04.2019

Administrative Assistant

Allstate, Alice Joyner Agency
06.2018 - 03.2019

Administrative Assistant/Assistant Manager

Best Buy Here Pay Here
07.2016 - 06.2018

Bachelor of Science - Healthcare Administration

Langston University

Bachelor - Liberal Arts

Langston University

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Latisha Jacobs