Latisha J. Alford
Wells Fargo
Winston-Salem,NC
1
Certification
17
years of professional experience
Strategic senior professional with 25 years of experience in enterprise IT environments, specializing in IT Service Management and Configuration Management. Expertise in resolving complex technical challenges, enhancing data accuracy, and optimizing IT processes. Drives initiatives through collaboration and influence, while actively pursuing leadership development through mentorship and cross-functional project ownership.
Work History
Senior Business Execution Consultant
3 Years 6 Months- Serve as SME for IT infrastructure, including physical/virtual servers, and network platform integrations.
- Led UAT strategy and execution for system enhancements, confirming technical accuracy and production readiness.
- Lead CMDB data integrity initiatives, resolving CI mismatches, missing attributes, and server-to-IP relationship gaps.
- Support SACM Governance by validating configuration standards and ensuring compliance across CI Classes.
- Partner with engineering, platform, and business teams to clarify requirements and deliver technical solutions.
- Participate in leadership development programs (Leaders of Color Cohort, Table for 10) to prepare for future people-leadership roles.
Technical Business Services Associate
2 Years 11 Months- Led implementation of Software Import & Validation process, designing workflows and resolving critical issues to enhance system functionality.
- Facilitated migration from BMC Remedy to ServiceNow, validating data accuracy and ensuring platform readiness for seamless transition.
- Analyzed technical requirements and validated enhancements to optimize ITSM processes, supporting Platform Services in delivering effective solutions.
- Collaborated with cross-functional teams to ensure alignment during major system changes.
Business Systems Consultant 4 (IC - Configuration Management SME)
5 Years 11 Months- Acted as SME for BMC Discovery integration into Remedy CMDB, facilitating POC development and deployment.
- Led discovery and integration for Switch-to-Server, Load Balancer, and Midrange infrastructure, ensuring seamless implementation.
- Led UAT cycles for BMC Discovery TKU updates, ensuring accurate CI population and system stability.
- Mentored and onboarded new team members, enhancing team capability and knowledge transfer.
Business Systems Consultant 3 (IC - CMDB & Discovery Support)
4 Years 2 Months- Authored VMware virtual machine requirements for ADDM integration, facilitating successful CMDB upgrades.
- Collaborated with vendors and internal teams to implement Platform Service technology, enhancing functionality within Remedy.
- Supported BMC Application Discovery processes and drove continuous improvement initiatives.
Education
M.S. - Business Administration
B.S. - Accounting, Management Information Systems
Skills
ITSM and CMDB governance
UAT Strategy & Execution
ServiceNow & BMC Remedy
ITIL Framework
Infrastructure SME (Servers
Networks
Load Balancers)
Discovery Tool Integration & Data Quality
Cross-Functional Collaboration
Certification
Google Cloud Digital Leader Certification (2024)
Leadership Development & Career Intent
- Although currently an individual contributor, actively preparing for formal leadership roles through:
- Leadership development programs
- Cross-team initiative ownership
- Mentorship and collaboration
- Technical influence and strategic contribution
- Career Goal: Transition into a leadership role such as ITSM Manager, CMDB/SACM Manager, Technical Program Manager, or Infrastructure/Platform Lead.
Timeline
Senior Business Execution Consultant
Wells Fargo
01.2023 - 07.2026Read More
Technical Business Services Associate
Wells Fargo
01.2020 - 12.2022Read More
Business Systems Consultant 4 (IC - Configuration Management SME)
Wells Fargo
01.2014 - 12.2019Read More
Business Systems Consultant 3 (IC - CMDB & Discovery Support)
Wells Fargo
10.2009 - 12.2013Read More
Winston-Salem State University
B.S. from Accounting, Management Information Systems
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Gardner-Webb University
M.S. from Business Administration
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