La'Tisha Johnson
Summary
Driven and dynamic professional with a proven track record of enhancing customer satisfaction and sales at The Cheesecake Factory through exceptional service and effective upselling techniques. Excelled in high-pressure environments, demonstrating a strong work ethic and warm, engaging customer interactions. Skilled in transactions and cash handling, with a knack for fostering positive guest experiences and boosting revenue.
Overview
10
10
years of professional experience
Work History
Server
The Cheesecake Factory
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Olive Garden
10.2020 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Assistant Manager
Jack In The Box
11.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server, Host, Trainer
Cheddars Scratch Kitchen
10.2018 - 10.2020
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Customer Support Representative, Web Assist
Humana
02.2014 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assist members with enrollment in healthcare plans.
- Assisting members with resetting their username or passwords on the web or over the phone.
Education
Associate of Science - General Studies
Central Texas College
Killeen, TX08.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Sales Techniques
- Supply Restocking
- Suggestive Selling
- Warm and Friendly
- Cool Under Pressure
- Transactions and Cash Handling
Timeline
Server
The Cheesecake Factory
06.2023 - Current
Assistant Manager
Jack In The Box
11.2020 - 08.2023
Server
Olive Garden
10.2020 - 11.2023
Server, Host, Trainer
Cheddars Scratch Kitchen
10.2018 - 10.2020
Customer Support Representative, Web Assist
Humana
02.2014 - 05.2018
Associate of Science - General Studies
Central Texas College