Summary
Overview
Work History
Education
Skills
Timeline
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LATISHA KELLY

Kansas City,Mo

Summary

  • I am Seeking a position within a company where I can utilize my skills and abilities to further my vocational goals and be an asset to my employer. To Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Navigator

Chick-Fil-A Supply
03.2024 - Current
  • Assist driver with deliveries
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Optimized voyage planning for improved efficiency, selecting routes based on weather conditions and maritime traffic.
  • Improved navigational safety by meticulously charting and updating routes.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
  • Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
  • Improved navigational safety by meticulously charting and updating routes.

Fuel Tanker Driver

Shell Tap Up
06.2023 - 10.2023
  • Delivering a large volume of fuel to the customers or warehouse centers
  • Completed incident reports for damages, accidents, and other notable activities.
  • Conducted regular maintenance checks on vehicle systems, identifying potential issues before they become critical problems.
  • Developed strong relationships with clients by addressing concerns promptly and professionally while representing the company brand positively at all times.
  • Performed emergency repairs on tanker equipment when necessary to ensure continuous operation during transportation tasks.
  • Managed tight delivery schedules effectively through careful planning and coordination with dispatch teams to avoid delays or missed client appointments.
  • Completed rigorous training courses in Hazmat transportation to remain up-to-date on industry best practices and regulatory changes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected load security and checked for damages.
  • Navigated routes effectively by utilizing GPS technology and map-reading skills, minimizing travel time and fuel costs.
  • Loaded and unloaded hazardous materials safely, following strict guidelines for proper handling techniques.
  • Completed incident reports for damages, accidents, and other notable activities.
  • Conducted regular maintenance checks on vehicle systems, identifying potential issues before they become critical problems.
  • Followed OSHA and DOT requirements to minimize risks and company liabilities.
  • Drove tanker trucks to make deliveries of gasoline, lubricating oil, and crude oil to customers.
  • Achieved daily delivery targets with optimized routes and quick turnarounds at delivery locations.
  • Reduced downtime between assignments by maintaining a clean driving record and consistently passing random drug tests as required by company policies.
  • Conducted regular maintenance checks on vehicle systems, identifying potential issues before they became critical problems.
  • Drove tanker trucks to make deliveries of gasoline, lubricating oil, and crude oil to customers.

Dump Truck Operator

Waste Management
02.2022 - 06.2023
  • Operates dump truck services on residential and commercial routes
  • Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
  • Improved worksite safety by conducting thorough pre-operation inspections of dump trucks and equipment.
  • Supported overall project goals by coordinating with supervisors regarding schedules, material needs, and potential challenges or delays in real-time situations.
  • Increased fuel efficiency by optimizing routes based on traffic patterns, road conditions, and construction schedules.
  • Hauled materials for road construction, large industrial use, construction and agriculture.
  • Displayed excellent time management skills when scheduling pickups or drop-offs according to deadlines while allowing for potential traffic or other unforeseen obstacles.

Plant Operator

Johnson County Wastewater
01.2021 - 02.2022
  • Operate pumps and valves
  • Maintain a clean and organized work area
  • Follow all plant safety policies and practices
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Performed minor mechanical work and routine equipment maintenance.
  • Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
  • Knowledgeable of machine maintenance to troubleshoot effectively.
  • Conducted safety inspections and followed safety rules and procedures.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
  • Operated specialized tools, instruments, and equipment for tests and maintenance.
  • Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
  • Operated equipment such as front-end loaders, forklifts, and slackers regularly.
  • Improved overall plant performance through proactive maintenance and troubleshooting of equipment issues.
  • Monitored flows, pressures, chemical feed levels, and water quality indicators.
  • Adhered to EPA and OSHA regulations.
  • Controlled manufacturing plant operations using SCADA software.
  • Analyzed and inspected operating units such as towers, storage tanks, and other units to check operation and improve efficiency.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulations.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels, and pump station indicators.
  • Made appropriate repair recommendations for malfunctioning equipment.
  • Recorded inside and outside process readings on daily log sheets.
  • Ensured accurate data collection by diligently recording all operational parameters and equipment readings for analysis.
  • Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
  • Increased plant efficiency by monitoring and adjusting equipment settings as needed.
  • Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.
  • Participated actively in emergency response drills ensuring preparedness for any potential incidents at the facility.
  • Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
  • Promoted a continuous improvement mindset among team members through open communication channels and constructive feedback provision.
  • Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.
  • Supported successful completion of both internal and external audits demonstrating adherence to regulatory and company standards.
  • Compiled reports analyzing performance data and presented findings and results.
  • Placed orders for materials and equipment with vendors.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulations.
  • Analyzed and inspected operating units such as towers, storage tanks, and other units to check operation and improve efficiency.
  • Quickly shut down equipment in emergencies following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Participated in emergency response drills, enhancing preparedness for potential incidents.
  • Improved product consistency with meticulous monitoring of control systems.

Plant Operator

City of Kansas City Water Dept
11.2017 - 01.2021
  • Operate pumps and valves
  • Maintain a clean and organized work area
  • Follow all plant safety policies and practices
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Performed minor mechanical work and routine equipment maintenance.
  • Knowledgeable of machine maintenance to troubleshoot effectively.
  • Recorded inside and outside process readings on daily log sheets.
  • Conducted safety inspections and followed safety rules and procedures.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
  • Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels, and pump station indicators.
  • Operated specialized tools, instruments, and equipment for tests and maintenance.
  • Made appropriate repair recommendations for malfunctioning equipment.
  • Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
  • Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
  • Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.
  • Monitored flows, pressures, chemical feed levels, and water quality indicators.
  • Adhered to EPA and OSHA regulations.
  • Supported successful completion of both internal and external audits demonstrating adherence to regulatory and company standards.
  • Measured and adjusted chemical feed rates.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Retrieved and performed required tests for quality and integrity on product samples.
  • Maintained strict adherence to environmental regulations, preventing any compliance issues.
  • Enhanced plant safety protocols by conducting regular inspections and maintenance of equipment.
  • Improved product consistency with meticulous monitoring of control systems.
  • Monitored and adjusted production processes to ensure optimal efficiency, leading to consistent product quality.
  • Utilized computer systems for process control, increasing accuracy in operations.
  • Participated in emergency response drills, enhancing preparedness for potential incidents.
  • Controlled manufacturing plant operations using SCADA software.
  • Quickly shut down equipment in emergencies following protocols.
  • Knowledgeable of machine maintenance to troubleshoot effectively.
  • Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels, and pump station indicators.
  • Ensured accurate data collection by diligently recording all operational parameters and equipment readings for analysis.

Professional Bus Operator

KCATA
10.2016 - 01.2017
  • Patient and safe transportation bus operator with a clean driving record and a current CDL-B
  • Knowledgeable of safety and traffic regulations and defensive driving techniques
  • Punctual and professional service at all times
  • Contributed to a positive work culture among fellow drivers by sharing best practices and lending support when needed.
  • Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
  • Navigated complex routes confidently using GPS technology or printed maps when necessary for optimal routing decisions.
  • Managed fare collection efficiently while maintaining accuracy in accounting for revenue at the end of each shift.
  • Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
  • Increased rider retention through courteous and professional interactions with passengers, addressing their concerns, and answering questions.
  • Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
  • Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
  • Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
  • Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
  • Handled emergencies calmly and efficiently while prioritizing passenger well-being above all else.
  • Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
  • Improved customer satisfaction by providing safe and timely transportation to passengers.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Conducted pre-trip inspections of buses for safe operation.
  • Acted calmly, productively, and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Followed all relevant schedules for routes and arrivals.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Route Driver/Customer Service Cashier

Auto Zone
05.2010 - 01.2017
  • Delivered customer orders to various locations within the Kansas City Metropolitan region
  • Assist as cashier including processing customer purchases, credit card, cash, gift card, and return transactions.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Logged mileage, stops, orders and carton counts for each route.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Skip-tracer/Collector

Citicards
08.2002 - 08.2007
  • Responsible for collections of accounts over 30-180 days delinquent
  • Make outbound calls manually and automatic dialer strategy to collect on delinquent accounts
  • Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip-trace outcomes.
  • Increased efficiency by refining internal processes and procedures related to skip-tracing operations.
  • Located hard-to-find individuals by utilizing various databases and online resources.
  • Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
  • Supported colleagues in solving complex cases by offering strategic recommendations based on extensive experience in the field.
  • Identified the best-known address to locate the client's collateral or customer.
  • Collected documentation such as witness statements, video recordings, and photographs to support case findings.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Investigated customer credit references and approved credit lines.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
  • Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
  • Maximized effectiveness of data mining tools through regular system updates and customization according to specific case requirements.
  • Collaborated with team members, sharing vital information to expedite case resolutions.
  • Utilized advanced research skills to uncover hidden connections between subjects and other parties, furthering case progressions.
  • Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip-tracing process.
  • Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip-trace outcomes.
  • Increased efficiency by refining internal processes and procedures related to skip-tracing operations.
  • Fostered open communication channels with external agencies such as law enforcement when necessary for a collaborative approach to case resolution.
  • Made daily collection calls to customers.
  • Leveraged social media platforms to gather critical information on subjects, improving case outcomes.
  • Streamlined the skip-tracing process through effective organization and prioritization of assigned cases.
  • Proactively monitored accounts and addressed various issues.
  • Enhanced skip tracing success rate by adopting innovative search techniques for efficient results.

Peer Mentor

AmeriCorps VISTA
03.2001 - 03.2002
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program's activities and discussions.
  • Counseled 100 students individually to assist in overcoming obstacles, and making proper choices to stay focused.
  • Developed and implemented individualized academic plans for students.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Used standardized assessments to evaluate the abilities, interests, and characteristics of different students.
  • Empowered students through counseling and skill-building exercises.
  • Collaborated with parents and teachers to help students reach their potential.
  • Monitored student progress to drive successful academic outcomes.
  • Collaborated with parents, school faculty, and social workers to address problems and grow student success.
  • Assisted students in exploring and selecting career paths.
  • Advised students on educational, career, and social opportunities.
  • Helped students develop organizational, time management, and study skills.
  • Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
  • Advocated for students to access available resources.
  • Encouraged positive study habits and time management strategies, leading to better academic performance for mentees.
  • Fostered a culture of mutual respect and empathy, addressing and mediating conflicts among group members.
  • Contributed to a significant increase in program participation, implementing areferral system among current students.
  • Enhanced peer understanding of course materials with weekly study group sessions.
  • Strengthened community among peers, organizing group outings and social events.

Slot Floor Person

Ameristar Casino
03.1998 - 03.2001
  • Improved operational efficiency through assisting with software updates and hardware installations for slot machines.
  • Collaborated with the security team to address any suspicious activity or potential violations of casino policies.
  • Maximized gaming revenue by ensuring the optimal functionality of all slot machines.
  • Educated guests on game rules and strategies, enhancing their overall gaming experience.
  • Contributed to a welcoming atmosphere by maintaining a clean and organized work environment.
  • Assisted with inventory management tasks such as tracking machine usage data and replenishing ticket stock when needed.
  • Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
  • Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on a personal level to build loyalty.
  • Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
  • Maintained efficient operations on the casino floor by conducting regular slot machine inspections.
  • Promoted a responsible gambling environment by adhering to all relevant regulations and guidelines set forth by the casino and gaming commission.
  • Played an integral role in optimizing floor layout by providing input on strategic placement of popular games for maximum profitability.
  • Handled money, tickets, and chip exchanges for customers.
  • Repaired problems and maintained machines in good working order.
  • Troubleshoot machine malfunctions and diagnose root causes.
  • Connected with guests on a personal level to build loyalty.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Audited money drawers and hand or machine-counted large cash values.
  • Sold chips, tokens, and tickets to patrons.
  • Monitored slot machines on the casino floor for signs of fraud or player misuse.
  • Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
  • Assisted in the implementation of new slot machines, leading to increased player satisfaction.
  • Enhanced customer experience by promptly addressing and resolving slot machine issues.
  • Handled money, tickets, and chip exchanges for customers.
  • Documented exchanges accurately, reconciled transactions, and processed authorization forms.
  • Complied with gaming commission rules by verifying players' ages.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
  • Completed casino cage transactions on behalf of customers.
  • Prepared and issued money banks to change persons at the start of each shift.
  • Streamlined communication between departments by effectively reporting machine malfunctions or other issues to management.
  • Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
  • Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
  • Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
  • Maximized gaming revenue by ensuring the optimal functionality of all slot machines.
  • Monitored slot machines on the casino floor for signs of fraud or player misuse.
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols.
  • Performed routine maintenance checks on slot machines, identifying potential problems before they escalated into major issues.

Education

Bachelor of Science - Manufacturing Engineering Tech Bio-Manufacturing

Missouri Western State University
Saint Joseph, MO
05.2026

High School Diploma -

Northeast High School
Kansas City, MO
06.1997

Skills

  • Customer Service/Collections/Financial Counseling
  • MO Class D Wastewater Plant Operator License
  • KS Class I Wastewater Plant Operator License
  • Commercial Driver License Class B, Hazmat, Tanker, and Passenger Endorsements
  • Professionalism and Punctuality
  • Adaptability to weather conditions
  • Vehicle Inspection Expertise
  • Organizational abilities
  • Physical stamina and strength
  • Accident prevention strategies
  • Hazardous Materials Handling
  • Fuel efficiency maximization
  • Safe Lifting Techniques
  • Equipment Maintenance Familiarity
  • Customer Service
  • GPS Navigation Proficiency
  • Decision-making capabilities
  • Team Coordination Experience
  • Advanced Map Reading
  • Geographical Information Systems
  • Electronic Chart Display
  • Speed and Distance Calculations
  • Radio Direction Finding
  • Logbook Maintenance Competence
  • Strong Communication Skills
  • Paperwork preparation
  • Loading and unloading
  • Diagnostics and troubleshooting
  • Pump Stations
  • Flow Meter Monitoring
  • Wastewater Treatment Knowledge
  • Hazardous Material Handling
  • Plant Inspection Procedures
  • Instrumentation calibration
  • Preventive Maintenance Planning
  • Laboratory Analysis Proficiency
  • Water Quality
  • Pump Operation Abilities
  • Sampling and Analysis Methods
  • Dissolved Oxygen Meters
  • Sludge Management Techniques
  • SCADA
  • Flow Measurement Techniques
  • Record Keeping Accuracy
  • Chemical Feed System Operation
  • Community Relations
  • Emergency Response Preparedness
  • Chemical Analysis
  • Chemical Handling Expertise
  • EPA Standards
  • NPDES Permits
  • Water Sampling
  • Industrial Process Monitoring
  • Equipment Inspection
  • Sample Collection
  • Calibrating instruments
  • Sample collecting
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Analyzing water quality
  • Problem-solving aptitude
  • Time management abilities
  • Goal Setting
  • Self Motivation

Timeline

Navigator

Chick-Fil-A Supply
03.2024 - Current

Fuel Tanker Driver

Shell Tap Up
06.2023 - 10.2023

Dump Truck Operator

Waste Management
02.2022 - 06.2023

Plant Operator

Johnson County Wastewater
01.2021 - 02.2022

Plant Operator

City of Kansas City Water Dept
11.2017 - 01.2021

Professional Bus Operator

KCATA
10.2016 - 01.2017

Route Driver/Customer Service Cashier

Auto Zone
05.2010 - 01.2017

Skip-tracer/Collector

Citicards
08.2002 - 08.2007

Peer Mentor

AmeriCorps VISTA
03.2001 - 03.2002

Slot Floor Person

Ameristar Casino
03.1998 - 03.2001

Bachelor of Science - Manufacturing Engineering Tech Bio-Manufacturing

Missouri Western State University

High School Diploma -

Northeast High School

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LATISHA KELLY