Latisha King
Blytheville,AR
Summary
Dynamic professional with extensive experience in assisted living and customer service, notably at Southern Gardens. Proven track record in enhancing resident satisfaction through compassionate care and effective communication. Skilled in time management and attention to detail, ensuring compliance with health regulations while fostering a supportive environment. Dependable and responsible team player committed to excellence.
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart
07.2023 - 10.2023
- Operated cash register efficiently to process customer transactions
- Assisted customers with inquiries, providing accurate product information
- Maintained clean and organized checkout area for optimal customer experience
- Handled cash and credit transactions accurately, ensuring proper change distribution
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Truck Driver
CRST
10.2012 - 09.2019
- Operated large commercial vehicles over long distances, ensuring timely deliveries and adherence to schedules.
- Maintained accurate logs of driving hours, vehicle inspections, and maintenance records to comply with regulations.
- Navigated diverse routes using GPS technology, optimizing travel time and fuel efficiency.
- Conducted pre-trip and post-trip inspections, identifying mechanical issues and coordinating repairs as needed.
- Delivered exceptional customer service by communicating effectively with clients regarding delivery status and requirements.
- Implemented safe driving practices, reducing accidents and promoting a culture of safety within the organization.
- Collaborated with dispatchers to resolve logistical challenges, ensuring smooth operations across multiple routes.
- Operated with safety and skill to avoid accidents and delays.
Residential Aide / Med Tech /Housekeeping Supervisor
Southern Gardens-lake Alfred
12.2008 - 10.2012
- Assisted residents with daily living activities, promoting independence and dignity.
- Supported medication management through accurate documentation and adherence monitoring.
- Trained and mentored new staff on best practices for resident care and safety protocols.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supervised daily operations, ensuring high standards of cleanliness and hygiene throughout facility.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Implemented efficient cleaning schedules, optimizing resource allocation and reducing downtime.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service.
- Collaborated with management to establish housekeeping policies that align with organizational goals.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated with maintenance department to ensure timely repairs and minimize resident inconvenience.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Truck Driver
CRST
01.2008 - 04.2008
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Resident Aide / Med Tech /Night Shift Supervisor
Hawthorn Inn
10.2006 - 12.2007
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented resident health status, reporting changes to appropriate staff.
- Collaborated with healthcare professionals to develop personalized care plans for residents.
- Trained and mentored new staff on best practices in resident care and support services.
- Coordinated medication administration schedules, ensuring compliance with health regulations.
- Developed strong relationships with residents, fostering a supportive community environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved resident satisfaction by providing compassionate and attentive care.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Responded quickly to emergency situations involving resident health or safety concerns, taking immediate action to address the issue at hand.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Resident Aide/ Med Tech
New Horizons
01.2005 - 02.2006
- Assisted residents with daily living activities, ensuring comfort and safety.
- Trained new staff on operational procedures and resident care protocols.
- Developed relationships with families, providing updates on resident progress and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
GED -
East Area Adult School
Lakeland, FL10-2007
Skills
- Assisted living experience
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Organizational skills
Timeline
Cashier
Walmart
07.2023 - 10.2023
Truck Driver
CRST
10.2012 - 09.2019
Residential Aide / Med Tech /Housekeeping Supervisor
Southern Gardens-lake Alfred
12.2008 - 10.2012
Truck Driver
CRST
01.2008 - 04.2008
Resident Aide / Med Tech /Night Shift Supervisor
Hawthorn Inn
10.2006 - 12.2007
Resident Aide/ Med Tech
New Horizons
01.2005 - 02.2006
GED -
East Area Adult School