Latisha Lewis
Summary
Innovative Project Manager with over 5 years of commensurate experience in business coaching, creating prevention plans for project risk, and training executives on how to influence key stakeholders during new adoption strategies that streamline the organizational transformation process for cross-domain leadership teams.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
PROJECT MANAGER
Theranostix
Maryland
01.2019 - Current
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Determined project staffing needs and led resource management.
PROJECT ENGINEER/SERVICE MANAGER
Serenity Management
Washington
01.2014 - 01.2019
- Configured and customized the service management system at Serenity Management, improving operational efficiency and streamlining workflows through effective workflow creation and documentation
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Assisted project manager in drafting schedules and related documentation.
- Used control tools to update and monitor project schedules.
- Troubleshot and resolved non-technical issues using support documentation and training.
IT SERVICE TECHNICIAN
Children's National Medical Center
Washington
01.2006 - 01.2014
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Provided technical support to to internal customers on proper operation, maintenance, and safety of newly installed equipment and software.
- Created user accounts and managed access privileges on networked systems.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Provided assistance with mobile device setup and configuration.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Education
Bachelor of Business Administration -
University of Phoenix
01.2016
Skills
- Impeccable ability to keep calm under pressure and show compassion and empathy for others while maintaining a strong moral code in regard to high stress work assignments
- Influential networking skills that compliment and expert-level talent for employee relationship management and maintains a consistent communication strategy to improve cohesion
- Extensive field experience within various business spaces that contributes to an advanced understanding of the human interaction and behavior in order to strengthen relationships
- Documented success in organizational change management with the ability to devise solutions plans in the formulation, execution, and monitoring of operations during procedures
Certification
- Project Management Professional Certification, Project Management Institute, 2019
- ITIL v4 Certified IT Service Management, PeopleCert, 2021
Timeline
PROJECT MANAGER
Theranostix
01.2019 - Current
PROJECT ENGINEER/SERVICE MANAGER
Serenity Management
01.2014 - 01.2019
IT SERVICE TECHNICIAN
Children's National Medical Center
01.2006 - 01.2014
Bachelor of Business Administration -
University of Phoenix
Areas of Expertise
Team Building
Business Ethics
Risk Assessment
Conflict/Crisis Resolution
Complex Problem-Solving
Multitasking & Prioritization
Technical Tools
JIRA
Asana
Power BI
Confluence
Microsoft & Google Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Projects and Accomplishments
Congratulated by the Operations Director at Serenity Management for always going above the call of duty to ensure the customers interfaces were working properly and the training of new hires on CRM software was up to date, which resulted in verifiable efficiency in time management and a $2M boost YOY revenue.
Thanked in January 2021 by Program Staff and External Clients at Theranostix for introducing them to multiple conflict resolution methodologies that effectively transformed business consultation training, which increased productivity levels and decreased turnover rates for long-term partnerships.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Areas of Expertise
Team Building
Business Ethics
Risk Assessment
Conflict/Crisis Resolution
Complex Problem-Solving
Multitasking & Prioritization
Technical Tools
JIRA
Asana
Power BI
Confluence
Microsoft & Google Suite
Projects and Accomplishments
Congratulated by the Operations Director at Serenity Management for always going above the call of duty to ensure the customers interfaces were working properly and the training of new hires on CRM software was up to date, which resulted in verifiable efficiency in time management and a $2M boost YOY revenue.
Thanked in January 2021 by Program Staff and External Clients at Theranostix for introducing them to multiple conflict resolution methodologies that effectively transformed business consultation training, which increased productivity levels and decreased turnover rates for long-term partnerships.
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