Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Latisha Listenbee

Cordova,TN

Summary

Dynamic professional with extensive experience at Milwaukee Tools, excelling in RMA processing and customer account management. Proven ability to resolve complex issues and enhance support levels through data analysis and technical troubleshooting. Strong collaborator and effective communicator, committed to delivering exceptional customer service and driving project success.

Overview

9
9
years of professional experience

Work History

RGA Support Representative

Milwaukee Tools
Olive Branch, MS
12.2022 - Current
  • Responsible for creating RMAs for customer accounts.
  • Research returns without paperwork using AX to issue credits to the correct customer.
  • Process RMAs in High Jump as needed.
  • Lead and assist the Returns Clerk II with paper work, and daily duties.
  • Respond and handle difficult emails in a professional manner.
  • Enter daily production of created RMAs by updating the progress in Power BI.
  • Use electronic filing to save all return slips.
  • Respond to MCPS emails concerning incorrect counts that are sent to other Milwaukee Tools locations.
  • Cycle counting on bins to verify the system counts are accurate.
  • Participated in weekly meetings with the support team regarding current projects or initiatives.
  • Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
  • Adhered to company policies and procedures while providing excellent customer service.
  • Prioritized tasks based on urgency and importance of the issue being reported by the customer.
  • Provided follow up communication after resolving an issue to ensure satisfaction was achieved.
  • Utilized various software programs such as Microsoft Office Suite and Salesforce for daily duties.
  • Assisted customers with their accounts, billing information, and product orders.
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.

Customer Service Bank Teller

Regions Call Center
Memphis, TN
01.2021 - 07.2022
  • Manage large amounts of inbound calls in a timely manner.
  • Follow communication 'scripts' when handling different topics.
  • Identify customer needs, clarify information, research every issue and provide a solution to the problem, or transfer the call for the customer to be further assisted by the manager or supervisor.
  • Assist with opening customer checking, savings, or credit accounts.
  • Required to take weekly training courses.
  • File fraud claims for customers, and review past fraud claims or customers.
  • Ordered new bank cards for old and new customers.
  • Confirm cash amounts that are available to the customer.
  • Educated customers about different types of banking services available at the branch.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.

Third Key Holder

Kays Jewelry
Memphis, TN
07.2019 - 08.2020
  • Sell goods, and assist customers on the selling floor..
  • Open, and close the store when manager or assistant manager are not present.
  • Put in special jewelry orders for customers.
  • Send/receive repairs out daily for customers.
  • Balancing cash register.
  • Removing and replacing inventory from vault.
  • Assist with co-workers to create marketing strategy for diamond shows.
  • Call customers to inform them when their repairs are ready for pickup.
  • Assisted management with developing marketing campaigns aimed at increasing revenue growth.
  • Conducted regular audits of sales floor displays to ensure compliance with visual merchandising standards.
  • Verified that all merchandise was properly tagged, priced, and displayed on shelves or racks.
  • Promoted brand awareness through effective communication with customers about products and services offered by the store.
  • Assisted customers with product selection, payment processing, returns, and exchanges.
  • Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
  • Provided customer service support to team members when needed.
  • Resolved customer complaints in a professional manner while adhering to company policies.

Project Coordinator

Caissa Public Strategy
Memphis, TN
01.2016 - 05.2019
  • Handle administrative tasks for the project manager and team members to keep the project running smoothly.
  • Order equipment and supplies.
  • Manage deadlines and workflow.
  • Scheduling meetings and appointments.
  • Scheduling zoom calls.
  • Respond to all emails from clients.
  • Planned business trips.
  • Prepared the team for business trip plans.
  • Worked with excel spreadsheet, and google spreadsheets.
  • Prepared presentations to present to future clients.
  • Cold Calling.
  • Research.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Provided direction, guidance and support to team members throughout the duration of projects.

Education

Fashion Merchandising -

Northeast Mississippi Community College
Booneville, MS
12.2008

Diploma -

Pontotoc High School
Pontotoc, MS
05.2007

Skills

  • RMA processing
  • Data analysis
  • Customer account management
  • Credit issuance
  • Technical troubleshooting
  • Salesforce utilization
  • Problem resolution
  • Team collaboration
  • Customer service
  • Project coordination
  • Microsoft office
  • Call center experience
  • Staff management
  • Work Planning and Prioritization
  • SLA compliance

References

  • Dentiterra Howard, Personal, (901) 679-2371
  • Adrian Bond, Business, (901) 210-8796
  • Marcie Sanders, Business, (901) 530-2847

Timeline

RGA Support Representative

Milwaukee Tools
12.2022 - Current

Customer Service Bank Teller

Regions Call Center
01.2021 - 07.2022

Third Key Holder

Kays Jewelry
07.2019 - 08.2020

Project Coordinator

Caissa Public Strategy
01.2016 - 05.2019

Fashion Merchandising -

Northeast Mississippi Community College

Diploma -

Pontotoc High School

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