Latisha Love
Snellville,Georgia
Summary
Over 10 years of experience as a highly skilled Engineer managing the planning, scheduling, and execution of service projects within remote medical facilities. Proven success in customer support, maintenance, and troubleshooting of complex laboratory and medical equipment. Seeking to leverage expertise in both Engineering and education as an Engineering Teacher. Devoted professional with many years of experience. Develops and teaches courses illustrating effective solutions in development and maintenance of electrical systems. Mentoring aspiring electricians towards true proficiency. Successful at helping students understand and build on engineering concepts and principles. Passionate about field and adept at bringing topics to life with engaging strategies. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Engineering Teacher
Gwinnett County Public Schools
Snellville, Georgia
07.2023 - Current
- Developed and delivered engaging lesson plans for high school students in engineering principles and applications
- Fostered a positive and inclusive classroom environment to encourage student learning and participation
- Incorporated hands-on projects and real-world examples to enhance understanding of engineering concepts.
Customer Engineer
Lumenis, Inc.
01.2019 - Current
- Managed customer service contracts, including warranty end and renewals for complex medical equipment
- Conducted on-site installation, servicing, and repair of laser and light-based medical equipment
- Acted as company liaison with customers on administrative and technical matters, ensuring high satisfaction levels
- Planned and executed Engineer credentialing program within a tight timeframe, demonstrating strong project management skills.
Field Service Engineer
TechOne Biomedical
12.2020 - 07.2023
- Provided customer support and performed preventative and corrective maintenance on laboratory equipment
- Troubleshooted and resolved technical issues, ensuring minimal downtime for customers
- Managed service schedules, communicated effectively with dispatch, and maintained accurate records of service activities.
Field Service Engineer
Agilent Technologies
10.2011 - 01.2019
- Provided on-site repair, preventative maintenance, installation, and modification implementation on instrumentation
- Ensured compliance with FDA regulations and company policies during service activities
- Prepared detailed reports on equipment defects and operational issues, contributing to process improvement initiatives
- Conducted instrument certifications as per federal regulations and provided training to customers on equipment operation.
Education
Master’s Business - Administration Concentration Project Management
Strayer University
06.2018
Bachelor of Science - Biomedical Electronic Engineering Technology
DeVry University
06.2008
Skills
- Highly effective problem-solving and analytical ability
- Strong electronics background with component-level troubleshooting skills
- Excellent organizational and time management skills
- Exceptional oral and written communication skills
- Ability to plan tasks and delegate effectively
- Proficient in
- Microsoft Office Suite, SAP/CRM Applications, Service Max Applications, and Oracle
- Strong analytical skills
- Creativity and Innovation
- Mentoring and Coaching
- Assessment and Evaluation
- Online Teaching Tools
- Industry Experience
- In-depth Technical Knowledge
- Expertise in Engineering
- Machine Learning
- Robotics
Timeline
Engineering Teacher
Gwinnett County Public Schools
07.2023 - Current
Field Service Engineer
TechOne Biomedical
12.2020 - 07.2023
Customer Engineer
Lumenis, Inc.
01.2019 - Current
Field Service Engineer
Agilent Technologies
10.2011 - 01.2019
Master’s Business - Administration Concentration Project Management
Strayer University
Bachelor of Science - Biomedical Electronic Engineering Technology
DeVry University