Latisha Mason
Atlanta,GA
Summary
Training professional motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Training Center Instructor
Fulton County Government
5 2017 - 8 2022
- Plans and prepares training curriculums and conducts classroom instruction for behavioral health clients in basic living and social skills
- Assists skills trainers in proper techniques of caring for and instructing behavioral health clients
- Establishes objectives for individuals and groups of clients
- Prepares lesson plans and materials for classroom use
- Assists assigned staff in developing new programs for clients
- Explains objectives and guidelines of assigned training center to community
- Performs various administrative duties as required
- Maintains and prepares various reports and records
- Collaborated with two other departments to align training programs with organizational goals and objectives
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic.
Fingerprint Technician
Fulton County Government Center
08.2020 - 12.2021
- Customer service
- Operate and monitor automated fingerprint identification system and related equipment
- Operated computer and variety of related software, including spreadsheet and database applications
- Maintain accurate and confidential data and records using both computerized and manual storage systems
- Learn, apply and communicate fingerprinting practices and procedures
- Exercise tact and discretion in working with sensitive and confidential material
- Work with close attention to detail and accuracy
- Collect data and prepare correspondence and reports
- Establish and maintain effective working relationships with those contacted in course of work
- Independently carry out oral and written instructions
- Type accurately at net, corrected speed of 40 words per minute
- Utilized clear communication and interpersonal skills to build relationships with citizens
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Residential Technician
DeKalb Community Service Board
01.2015 - 04.2017
- Monitor, educate and assist residents in performance of activities of daily living in accordance with goals and problem are identified on individualized treatment plan
- Maintain client and program records in accordance with applicable standards and regulations
- Transport residents to and from appointment, groups, and other activities
- Manage crisis and emergency situations involving residents
- Supported needs of 3+ residents under long-term care
- Helped residents with grooming, bathing, dressing and feeding
- Prepared meals for residents and performing grocery shopping duties
- Assisted in administration of medications and worked with pharmacy to replenish medications
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Verified group home and program-owned equipment remained clean, sanitary and in good working condition
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Contributed to budget planning efforts with accurate projections of maintenance expenses based on historical data analysis.
Medical Administrative Assistant
ACC Consultants
11.2010 - 06.2011
- Greeted and logged in patients arriving at office or clinic
- Scheduled appointments for patients
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height
- Recorded patients' medical history, vital statistics, and information such as test results in medical records
- Filed records in alphabetical/numerical order, located and removed files upon request
- Performed general office duties such as answering telephones and completing insurance forms
- Contacted medical facilities or departments to schedule patients for tests and/or admission
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients
- Organized paperwork such as charts and reports for office and patient needs
- Greeted patients and provided required paperwork to facilitate services
- Conducted insurance verification and pre authorizations and managed patient charts
- Maintained and updated patient records for accurate, current medical histories
- Answered phone calls and messages for 3+physician inpatient and outpatient medical facility, scheduling appointments, and handling patient inquiries.
Medical Records Clerk
Corporate Temps
09.2010 - 10.2010
- Answered telephone and scheduled appointments for physicians
- Prepared medical records to set appointments for following days
- Applied alphabetical/numerical and name labels to all new charts for proper filing
- Prepared necessary correspondence related to patients' medical records, including sending lab results to outside physicians, requesting copies of medical records from outside physicians, and making copies of records
- Supported medical staff by providing organized and accurate medical records
- Processed medical records requests from outside providers according to facility, state, and federal law
- Sorted and distributed incoming and outgoing medical records
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
High School Diploma -
Renaissance Academy
Macon, GAundefined
Udemy -Online
Skills
SUMMARY OF SKILLS OFFERED
- 10 years experience Customer Service
- Strong ability to communicate effectively and clearly (both written and oral communication)
- Excellent basic clerical and computer skills, such as filing, scheduling appointments, data entry, Customer service, and Microsoft Word, Excel, Power Point
- Demonstrated ability to work in a busy and multi-program environment
- FMLA Knowledge
- Interpersonal relationship building
- Lesson Planning
- Curriculum Development
- Organizational Skills
- Time management abilities
- Positive Learning Environment
Certification
Crisis Prevention Institute Training, 2017-2022
Timeline
Fingerprint Technician
Fulton County Government Center
08.2020 - 12.2021
Residential Technician
DeKalb Community Service Board
01.2015 - 04.2017
Medical Administrative Assistant
ACC Consultants
11.2010 - 06.2011
Medical Records Clerk
Corporate Temps
09.2010 - 10.2010
Training Center Instructor
Fulton County Government
5 2017 - 8 2022
High School Diploma -
Renaissance Academy
undefined
Udemy -Online
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