Summary
Overview
Work History
Education
Skills
Timeline
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Latisha Michaels

Fackler,AL

Summary

Accomplished Retail Assistant Manager with 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

18
18
years of professional experience

Work History

Retail Assistant Manager

Unclaimed Baggage
09.2014 - Current
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Handled customer service by dealing with complaints and answering customer questions.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Exhibited excellent people skills during interaction with employees and customers.

Leader

Maples Industries
02.2011 - 09.2014
  • Trained employees on order pulling, shipping line and all other assigned duties.
  • Oversaw day-to-day activities of 40-50 employees in a production establishment, fostering inspiring atmosphere to optimize employee production.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.


Closing Manager

Food Valu
05.2006 - 02.2011
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
  • Handled customers complaints and resolved issues to maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Skyline High School
Skyline, AL
05.2006

Skills

  • Staff Training and Development
  • Customer Engagement
  • Retail Operations
  • Employee Scheduling
  • Computer Skills
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Problem Resolution

Timeline

Retail Assistant Manager

Unclaimed Baggage
09.2014 - Current

Leader

Maples Industries
02.2011 - 09.2014

Closing Manager

Food Valu
05.2006 - 02.2011

High School Diploma -

Skyline High School

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Latisha Michaels