La Tisha Miles
Manassas,USA
Summary
Accomplished Sales Leader with 15-year track record of generating half-million-dollar revenue growth, achieving record-breaking sales results, and exceeding team productivity quotas. Experienced in B2B environments at small and large corporations in insurance, financial services, and telecommunications/internet products and services. Specializing in Voluntary Benefits, Cold Calling, Referral Generation, and Relationship Building. Skilled in market research and competitive target marketing for custom-focused approach resulting in 90% customer retention. Proven ability to drive sales growth, cultivate lasting client relationships, lead sales teams to exceed targets, expand market share, and enhance customer satisfaction through strategic planning and effective communication. Demonstrated leadership in regional sales growth, developing strong customer relationships, ensuring consistent market penetration, revenue increase, and streamlining sales processes with strategic planning skills.
Overview
13
13
years of professional experience
Work History
Benefits Counselor
IBTR.CO
10.2023 - Current
- Travel Domestically, Counseling Large Corporations and Employees on Core and Voluntary Benefits
- Provided exceptional customer service to employees during enrollment, effectively addressing questions and concerns.
- Coordinated open enrollment events, delivering clear information on available benefits packages to employees.
- Enhanced employee understanding of benefit options by conducting informative enrollment sessions.
- Handled a high inbound calls per shift to offer callers product and service information and generate quotes.
- Provided personalized solutions for each caller based on their unique needs, fostering client trust and loyalty.
- Contributed to team sales targets by consistently meeting and exceeding individual performance goals.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
Sales Manager
Barnett & Associates
07.2012 - Current
- Responsible for Generating Sales and Voluntary Benefits in Life and Health for ILWU Longshoremen
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
High School Diploma -
Bronx Regional High School
Bronx, NY01.1982
Skills
- Customer relationship management
- Client support
- Customer relationship sales
- Training
- Business Development
- Skilled in Microsoft Word
- Skilled in utilizing Microsoft Office tools
- Digital marketing
- Relationship building
- Sales team training
- Goals and performance
- Verbal and written communication
- Motivational skills
- Product knowledge
- Staff management
- Sales expertise
Accomplishments
- Managed the number one award winning sales team at Combined Insurance
Languages
English
Full Professional
Timeline
Benefits Counselor
IBTR.CO
10.2023 - Current
Sales Manager
Barnett & Associates
07.2012 - Current
High School Diploma -
Bronx Regional High School
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