Overview
Work History
Education
Skills
Timeline
Generic

Latisha Minor

Columbia ,MD

Overview

8
8
years of professional experience

Work History

Clinical Referral Assistant

Johns Hopkins Hospital
Baltimore, MD
11.2023 - Current
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Accepted, recorded and filed medical payments by check and credit card.
  • Reduced wait times for patients through effective appointment scheduling, and efficient front desk management.
  • Collaborated effectively with cross-functional teams to complete patient procedures in a timely manner.

Patient Service Specialist

National Institutes of Health
Bethesda, MD
04.2023 - 11.2023
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Facilitated communication between patients and healthcare providers, ensuring a clear understanding of treatment plans and expectations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments, and filed medical records.
  • Reduced hospital readmissions by implementing effective discharge planning and follow-up care for oncology patients.
  • Streamlined patient navigation through complex healthcare systems by coordinating appointments, tests, and treatments for optimal efficiency.
  • Served as a liaison between patients, families, healthcare providers, insurance companies, and community resources to ensure seamless coordination for out-of-state care.

Front Office Manager

Prosperity Clinic
Laurel, MD
05.2022 - 04.2023
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
  • Supervised and guided new employees, and responded quickly to questions to improve their understanding of job responsibilities.
  • Managed files and records for clients, and adhered to safety procedures to prevent breaches and data misuse.
  • Established team priorities, maintained schedules, and monitored performance.
  • Conducted regular staff evaluations, providing constructive feedback, and identifying opportunities for professional growth.
  • Checked the patient's insurance, demographic information, and health history to keep the information current.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours, or high-demand periods.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.

Administrative Assistant

Sheppard Pratt Psych Hospital
Gaithersburg, MD
10.2020 - 06.2022
  • Maintain the safety of building grounds, outdoor areas, and hallways during school hours.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided support through data entry, document management, and email correspondence.
  • Perform payroll functions, such as maintaining timekeeping information, and processing and submitting payroll.
  • Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Restocked supplies, and placed purchase orders to maintain adequate stock levels.
  • Maintained timesheets and online systems to report attendance and absences for school.
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to the main human resources files.
  • Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidents.
  • Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.

Patient Service Representative

NovaCare Outpatient Rehabilitation
Columbia, MD
01.2019 - 12.2020
  • Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
  • Streamlined communication between patients, healthcare providers, and insurance companies, to ensure coordination of care.
  • Facilitated timely billing processes by accurately recording patient information, and submitting insurance claims.
  • Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
  • Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
  • Ensured continuity of care by coordinating referrals to specialists, or other healthcare professionals, as needed.
  • Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
  • Supported clinical staff with efficient management of supplies inventory, placing orders as necessary to maintain optimal stock levels.
  • Disinfected tools, equipment, and surfaces between patients.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Scheduled patients for appointments, and maintained the master calendar.
  • Processed referral requests from patients, doctors, and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.

Behavior Support Assistant/Medical Technician

Sheppard Pratt Hospital
Lanham, MD
11.2016 - 10.2020
  • Monitored students' usage of school equipment and materials as needed for instruction.
  • Ensured staff and student safety during instruction, and community engagement outings.
  • Monitor dangerous behaviors during a crisis to ensure proper techniques (CPI) and safety support are available to all involved.
  • Consulted classroom teachers to develop curriculum modifications, and intervention strategies.
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Provided in-person, virtual and hybrid instruction based on evolving school service models.
  • Conducted weekly groups to support teachers in developing positive behavioral tools and skills.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Prepared medication doses accurately by following written orders from healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Identified and reported medication errors to avoid distributing the wrong medication to patients.

Education

High School Diploma -

Suitland High School
Suitland, MD
06-1997

Associate of Science - Human Services And Counseling

Stevenson University
Stevenson, MD

Skills

  • Crisis management
  • Healthcare administration
  • Billing and collections
  • Medical terminology
  • Insurance verification
  • Patient scheduling
  • HIPAA compliance
  • Medical records management
  • Patient referrals
  • Clinical documentation
  • EMR software
  • OSHA compliance

Timeline

Clinical Referral Assistant

Johns Hopkins Hospital
11.2023 - Current

Patient Service Specialist

National Institutes of Health
04.2023 - 11.2023

Front Office Manager

Prosperity Clinic
05.2022 - 04.2023

Administrative Assistant

Sheppard Pratt Psych Hospital
10.2020 - 06.2022

Patient Service Representative

NovaCare Outpatient Rehabilitation
01.2019 - 12.2020

Behavior Support Assistant/Medical Technician

Sheppard Pratt Hospital
11.2016 - 10.2020

High School Diploma -

Suitland High School

Associate of Science - Human Services And Counseling

Stevenson University

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Latisha Minor