Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latisha Newberry

Fayetteville,NC

Summary

PTCB certified pharmacy professional with over 11 years of experience with the ability to manage pharmacy operations and ensure regulatory compliance. Known for fostering collaborative team environments and consistently achieving operational goals. Possesses strong skills in medication dispensing, inventory management, and patient interaction, with reliable and adaptable approach.

Overview

12
12
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
07.2022 - 08.2025
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
  • Trained and mentored junior pharmacy technicians on medication dispensing processes and inventory management.
  • Implemented workflow improvements to enhance prescription accuracy and reduce wait times for patients.
  • Collaborated with pharmacists to optimize medication therapies and manage patient consultations effectively.
  • Managed inventory levels, conducting regular audits to minimize discrepancies and ensure adequate stock availability.
  • Assisted in developing training materials for new staff, focusing on operational procedures and safety guidelines.
  • Led efforts to streamline communication between pharmacy staff and healthcare providers, improving patient care outcomes.
  • Evaluated pharmacy processes regularly, identifying areas for improvement to enhance overall efficiency and service quality.
  • Supervised multiple pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated verification and filling with daily prescriptions in high-volume retail pharmacy environment.
  • Supervised over 10 pharmacy technicians and coordinated day-to-day assignments.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.

Certified Pharmacy Technician

Walgreens
04.2019 - 06.2022
  • Participated in training sessions to enhance knowledge of pharmacology and best practices.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Processed prescription orders using pharmacy management software effectively.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.

Certified Pharmacy Technician

Rite Aid
01.2014 - 04.2019
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels and organized pharmaceutical supplies efficiently.
  • Educated patients on proper medication usage and potential side effects.
  • Processed prescription orders using pharmacy management software effectively.
  • Ensured compliance with safety protocols and regulatory guidelines consistently.
  • Supported team in managing prescription refills and addressing patient inquiries promptly.
  • Collaborated with healthcare professionals to optimize patient care solutions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.

Education

Associate of Science - Pharmacology

Fayetteville Technical Community College
Fayetteville, NC
05-2014

High School Diploma -

Vance-Granville Community College
Henderson, NC
05-2000

Skills

  • Problem-solving skills
  • Pharmacy software proficiency
  • Inventory control
  • Order verification
  • Pharmaceutical calculations
  • Drug inventory control
  • HIPAA
  • Prescription processing
  • Insurance verification
  • Insurance billing
  • Regulatory compliance
  • Team collaboration
  • Drug storage procedures
  • Updating medication histories
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Medication dispensing
  • Drug utilization review
  • Staff development
  • Patient confidentiality
  • Workflow optimization
  • New hire onboarding
  • Pharmacy operations
  • FDA and HIPAA compliance
  • Drug storage
  • Proper labeling
  • Point of sale systems proficiency
  • Proper labeling procedures
  • Prioritization and organization
  • Data entry
  • Employee training
  • Dispensing medications
  • Confidentiality and HIPAA
  • Staff leadership
  • Resolving complaints
  • Inventory management
  • Customer service
  • Prescription filling and labeling
  • Medication storage and labeling
  • Cash register operations
  • Team coordination
  • Certified pharmacy technician
  • Insurance processing
  • Giving immunizations
  • Relationship building
  • Verifying orders
  • Medicare and medicaid process
  • Stocking shelves
  • Payment processing

Timeline

Lead Pharmacy Technician

CVS Pharmacy
07.2022 - 08.2025

Certified Pharmacy Technician

Walgreens
04.2019 - 06.2022

Certified Pharmacy Technician

Rite Aid
01.2014 - 04.2019

Associate of Science - Pharmacology

Fayetteville Technical Community College

High School Diploma -

Vance-Granville Community College

Similar Profiles

CREATE PROFILE
Latisha Newberry