LaTisha Reine

Work History

Driver

First Student

Baton Rouge, LA

01.2023 - Current

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Supervised students during loading, unloading and on bus.

Driver

Apple Bus Company

New Orleans, LA

06.2021 - 01.2023

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Operated CB radio to make announcements and stay abreast of traffic conditions.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Assisted in training new drivers and maintaining driver certifications.
Supervised students during loading, unloading, and on the bus.
Communicated information to parents to promote good communication and transparency.
Worked closely with school administration and management to maintain smooth operations.

Office Manager

American Active Rehab

Gretna, LA

04.2015 - 05.2021

Developed close working relationships with front office and back office staff.
Created and implemented organizational policies and procedures.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Developed policies and procedures for effective practice management.
Addressed and remedied all patient or team member issues.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Consulted with healthcare professionals on business decisions.
Managed 8 employees with various personalities and from different cultures for 3-physician practice.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Created reports, presentations and other materials for executive staff.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coordinated office events, seminars and meetings for staff and clients.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Organized and updated databases, records and other information resources.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Completed bi-weekly payroll for 12 employees.
Created organized filing system to manage department documents.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Evaluated employee records and productivity and submitted evaluation reports.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.

Office Manager

Jr. Trucking LLC

Port Allen, LA

01.2010 - 03.2015

Coordinated special projects and managed schedules.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records
Prepares reports by collecting, analyzing, and summarizing operational data and trends
Evaluated employee performance and conveyed constructive feedback to improve skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Coached new hires on company processes while managing employees to achieve maximum production.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Participate actively in the planning and execution of company events
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Updated reports, managed accounts, and generated reports for company database.
Evaluated employee records and productivity and submitted evaluation reports.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed and maintained effective relationships with banking institutions to support financial operations.
Maximized cash flow through optimal billing and collection processes.
Resolved financial discrepancies and customer billing issues with timely attention.
Utilized company's accounting systems to review reports and prepare assessments.
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Administrative Assistant

Jr. Trucking LLC

Port Allen, LA

05.2006 - 01.2010

Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Created and maintained databases to track and record customer data.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Transcribed and organized information to assist in preparing speeches and presentations.
Liaised between clients and vendors and maintained effective lines of communication.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Performed research to collect and record industry data.
Managed filing system, entered data and completed other clerical tasks.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Summary

Overview

Work History

Driver

Driver

Office Manager

Office Manager

Administrative Assistant

Education

High school diploma -

Skills

Certification

Work Availability

Timeline

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