Latisha Roberts-Hicks
Lansing,MI
Summary
Proven CNA with a track record of delivering patient-focused care and achieving significant improvements in patient satisfaction. At Aria Nursing and Rehabilitation, leveraged compassionate communication and comprehensive knowledge in medical terminology to enhance patient experiences. Skilled in EMR/EHR and adept at providing both emotional support and technical health care, ensuring high-quality outcomes and efficient patient management.
Overview
7
7
years of professional experience
Work History
CNA
Aria Nursing And Rehabilitation
Lansing, MI
08.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Divine Nest Assisted Living
Williamston, MI
07.2022 - 07.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Caregiver/Cna
Open Arms
Charlotte, MI
05.2021 - 07.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assist Developmental Disabled Individuals
General Manager
Eastside FishFry and Grill
Lansing, MI
06.2017 - 11.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Early Childhood Education
Lansing Community College
Lansing, MI2014
High School Diploma -
Eastern High School
Lansing, MI09.2003
Skills
- Complex Problem-Solving
- Compassionate Communication
- Documenting Behaviors
- Patient Lifting
- Indirect Patient Care
- Patient-Focused Care
- Mobility Assistance
- Observing Responses
- Conducting Intakes
- Electronic Charting
- Care Plan Implementation
- Condition Monitoring
- Direct Patient Care
- Patient Relations
- Medical Terminology Knowledge
- Quality Assurance
- Transporting Patients
- Meal Planning
- Responding to Emergencies
- Patient Assessments
- Valid State Driver's License
- Compassionate Caregiver
- Dementia and Alzheimer's Knowledge
- Inpatient Care
- Light Housekeeping
- Collecting Vital Signs
- Compassionate
- Activity Coordination
- Patient Relationship Building
- EMR / EHR
- Maintaining Privacy
- Chronic Disease Management
- Adaptable
- Supporting Personal Needs
- Preparing Meals
- Patient Management
- Quality Assurance Controls
- Recording Vital Signs
- Activity Planning
- Companionship and Emotional Support
- Feeding Assistance Expert
- Reliable Team Player
- Wound Care Specialist
- Tube Feedings and Medications Familiarity
- Documenting behaviors
- CNA Certification
- CPR Certification
- CPR/AED
- Infection Control
Timeline
CNA
Aria Nursing And Rehabilitation
08.2023 - Current
CNA
Divine Nest Assisted Living
07.2022 - 07.2023
Caregiver/Cna
Open Arms
05.2021 - 07.2022
General Manager
Eastside FishFry and Grill
06.2017 - 11.2019
Early Childhood Education
Lansing Community College
High School Diploma -
Eastern High School