Latisha Roybal

• Resolve issues quickly to maintain productivity goals.
• Oversee employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Establish clear priorities and production quality standards.
• Mentor team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Manage team of production associates, overseeing processes and meeting all deadlines.

I pull, track, and research data in my reporting hourly to ensure accuracy and steady total building flow, minimizing time from pick to divert. Ensuring all team members involved are following appropriate processes and procedures and escalating to their Operations Managers if necessary for follow up.

• Entered data, generated reports, and produced tracking documents.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• I run daily Inventory Management reports so that our IM team can keep track and monitor the inventory in our distribution center. Based on the data they provide me I proceed to update numbers in our inventory and move product to stores where it is needed. I am also responsible for moving trailers and monitoring the freight that goes into those trailers. I track the expiring inventory in our building to ensure we take it out of the racks and distribute it where it is needed before it expires.
• As part of the IM team I am responsible for processing damaged goods that we collect daily.
• I assist with salvaged/ liquidated inventory as well.
• I work through our reports to make corrections to vendor case packs and ship packs throughout the building. Fix fallen pallets and tier rack when I come across them. I correct misplaced bulk puts and fix hold audits throughout the building.
• I assist in training our new and existing team members to ensure they are properly educated on all policies and procedures.
• Lift materials weighing up to 50 pounds on regular basis to transport items to proper warehouse locations.
• Pick and label merchandise to prepare for loading and shipment to customers.
• Monitor work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Pick and prepare over 2000 cartons daily in a large warehouse environment to facilitate customer order fulfillment.

• Hand picked all customer orders and sent to packing area for shipment
• Restocked products when needed
• Packaged mica, jojoba, and various body butters and oils.

• Reviewed current schematics and end cap placements to properly merchandise items.
• Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
• Helped customers complete purchases, including processing payments and bagging items.
• Updated signage to reflect current prices and help promote target merchandise.
• Assisted customers based on currently available product, promotional and policy information.
• Verified invoices against delivered merchandise to check shipment accuracy.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Rotated stock to maintain freshness and promote customer purchase.
• Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
• Received and unloaded new products upon delivery, checking for damage and order accuracy.
• Removed outdated and overripe items from stock to eliminate health risks.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Assessed floor displays to determine which merchandise required restocking.
• Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
• Ensured that the work environment was kept safe, neat and clean at all times.
• Greeted customers and provided immediate and courteous service at all times.

• Food Prep (made and rolled out dough for prejels, prejel bites, and other various promotional items).
• I closed and opened the store when scheduled to do so.
• Made deposits into company account in a timely manner and ensured the store had plenty of change.
• Assisted with unloading trucks
• Cleaned and washed all equipment to maintain excellent functionality and productivity.
• Organized and restocked all supplies to support operations and team productivity.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

• Lift materials weighing up to 50 pounds on regular basis to transport items to proper warehouse locations.
• Pick and label merchandise to prepare for loading and shipment to customers.
• Monitor work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Pick and prepare over 2000 cartons daily in a large warehouse environment to facilitate customer order fulfillment.
• Operate stock-picker and tugger with attached cages to move merchandise to and from target destinations.

• Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Minimized financial discrepancies by accurately managing bookkeeping, payroll and tax reporting procedures with zero errors.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Reviewed current schematics and end cap placements to properly merchandise items.
• Helped customers complete purchases, including processing payments and bagging items.
• Assisted customers based on currently available product, promotional and policy information.
• Updated signage to reflect current prices and help promote target merchandise.
• Operated pallet jack to place merchandise in appropriate areas.
• Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Assisted customers by carrying packages and bags and securing purchases in vehicles.
• Observed strict safety measures while stocking shelves to prevent falls and mishaps.
• Assessed floor displays to determine which merchandise required restocking.
• Secured products when transporting to different areas of store to prevent merchandise damage.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Processed customer payments quickly and returned exact change and receipts.
• Collected merchandise from store and searched back-end locations for customer purchases.
• Trained new team members in cash register operation, stock procedures and customer service
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Stayed up to date on current item discounts to support promotions.
• Properly verified customer identification for alcohol or tobacco purchases.
• Put up, maintained and removed displays for holidays and seasons.
• Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

• Helped customers find specific products, answering questions and offering advice.
• Processed returned items in accordance with store policy.
• Read weekly sales inserts and monitored price changes.
• Provided assistance with purchases, locating items and signing up for rewards programs.
• Processed customer payments quickly and returned exact change and receipts.
• Troubleshoot and resolved issues with cash registers, card scanners and printers.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Welcomed customers, offering assistance to help find necessary store items.

• I assisted all customers with billing and troubleshooting inquiries.
• Sales of devices and services.
• Processed bill payments and arrangements to prevent account suspension.
• Guided customers through self service options to empower them to take control of their account.
• Changed service plans when requested.
• Activated new mobile devices and processed equipment swaps.

• Processed orders for Comcast representatives (Retail and Door to Door).
• Graded orders entered by other operators in the region to ensure they were entered correctly.
• Processed necessary corrections to orders if entered incorrectly by an operator.
• Compiled the regions data into two spreadsheets daily and sent this data out to the floor supervisors and managers weekly.
• Floor support and helped operators if they had questions or escalated calls.
• Processed deposit payments and back balance payments over the phone.
• Set up account transfers.
• Activated and troubleshoot equipment.

• Assisted Sprint customers with billing and payment arrangements
• Processed bill payments
• Changed customer price plans upon request
• Gave detailed explanations of the plans and services Sprint offered
• Did basic troubleshooting and activation of equipment
• Submitted necessary adjustment requests