Latisha Seales
De Kalb,MS
Summary
Dynamic professional with a proven track record at Iqor for enhancing customer loyalty through exceptional service and problem resolution. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations with professionalism. Demonstrated ability to improve team development and efficiency, leveraging expertise in Microsoft Excel and active listening to achieve outstanding results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mental Health Technician
Alliance Health Center
09.2021 - 10.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Direct Care Worker
East Ms State Hospital
11.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Kemper County High
De Kalb, MSCertificate - Phlebotomy
Medlab Training Center
Online06.2019
Certificate - Nursing
East Mississippi Community College
Scooba, MS06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Team Development
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Sales expertise
- Medical terminology knowledge
Timeline
Customer Service Representative
Iqor
11.2023 - Current
Mental Health Technician
Alliance Health Center
09.2021 - 10.2023
Direct Care Worker
East Ms State Hospital
11.2019 - 05.2020
Diploma -
Kemper County High
Certificate - Phlebotomy
Medlab Training Center
Certificate - Nursing
East Mississippi Community College
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