Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Latisha Seales

De Kalb,MS

Summary

Dynamic professional with a proven track record at Iqor for enhancing customer loyalty through exceptional service and problem resolution. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations with professionalism. Demonstrated ability to improve team development and efficiency, leveraging expertise in Microsoft Excel and active listening to achieve outstanding results. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Iqor
11.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Mental Health Technician

Alliance Health Center
09.2021 - 10.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Direct Care Worker

East Ms State Hospital
11.2019 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma -

Kemper County High
De Kalb, MS

Certificate - Phlebotomy

Medlab Training Center
Online
06.2019

Certificate - Nursing

East Mississippi Community College
Scooba, MS
06.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • Team Development
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Quality Control
  • Sales expertise
  • Medical terminology knowledge

Timeline

Customer Service Representative

Iqor
11.2023 - 02.2025

Mental Health Technician

Alliance Health Center
09.2021 - 10.2023

Direct Care Worker

East Ms State Hospital
11.2019 - 05.2020

Diploma -

Kemper County High

Certificate - Phlebotomy

Medlab Training Center

Certificate - Nursing

East Mississippi Community College
Latisha Seales