Latisha Shamberger
New York City,NY
Summary
Hardworking and dedicated receptionist with over 8 years of experience providing integral office support in high volume client settings. Proficient and effective in creating schedules, making appointments, and providing clients with optimal customer service. Consistently commended for managing front desk settings with poise and grace - sometimes under pressure - in addition to managing a variety of administrative duties. Eager to join a new team of professionals and assist them in thriving with my characteristic passion and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sertec Corporation
05.2023 - Current
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Maintained accurate client records and provided lead designers with assistance that surpassed their expectations
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Receptionist
Life University
12.2021 - 05.2023
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Provided administrative support and assistance to the departments within the University system by answering and directing phone calls, greeting and directing visitors; assists in data entry, ordering supplies, and other duties as requested
- Provides all aspects of secretarial/receptionist support for the departmental operations, including but not limited to answering phone calls, prepare memos, letters, and recommendations
Insurance Agent
Freeway Insurance
05.2018 - 07.2022
- Answered any questions or concerns that policy holders had regarding claims
- Customized insurance programs to suit individual customers
- Achieve or exceed targeted insurance sales quota
Education
Cyber Security -
Chattahoochee Technical College
10.2024
GED -
State Education Department
New York, NY09-2006
Skills
- Customer Service Skills
- Problem Solving Skills
- Excellent Communication Skills
- Multitasking Skills
- Scheduling
References
- Selma Dehar, Little Star Day Spa, sdehar@littlestarspa.com, 213-448-8543
- Sarah Jenkins, Little Star Day Spa, sjenkins@littlestarspa.com, 213-782-2214
- Peter McDougal, Alfred Young Design, mcdougal@alfredyoung.org, 213-456-5581
Timeline
Customer Service Representative
Sertec Corporation
05.2023 - Current
Receptionist
Life University
12.2021 - 05.2023
Insurance Agent
Freeway Insurance
05.2018 - 07.2022
Cyber Security -
Chattahoochee Technical College
GED -
State Education Department
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