LATISHA SMITH
Wimauma,FL
Summary
Dynamic leader with a proven track record at SAIC, adept in Agile Project Management and fostering effective communication across teams. Excelled in process optimization, notably enhancing software development procedures and achieving a 40% increase in test coverage. Skilled in AWS Azure and managing cross-functional projects, consistently delivering on time and within budget.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Software Development Manager
SAIC
Tampa, FL
08.2024 - Current
- Streamlined software development procedures adhering to industry standards.
- Identified areas for improvement within existing systems and proposed solutions accordingly.
- Monitored project progress to ensure deadlines were met on time and within budget.
- Developed comprehensive plans specifying tasks, timelines, and deliverables.
- Conducted regular meetings with team members to review progress towards goals.
- Prepared reports detailing project status updates for senior management.
- Directed planning for each sprint as well as post-sprint reviews and retrospectives.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Developed product and technology roadmap and strategy from concept to launch.
- Informed project manager of milestone updates and provided detailed project reports.
- Trained and mentored development team members to cultivate cohesive team approach.
- Worked alongside project leaders to gather requirements, develop scopes and oversee projects to achieve business visions.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
Software Engineering Team Lead
SSG - Halfaker
10.2019 - 08.2022
- Provided technical guidance, mentorship and coaching to team members on various software engineering topics.
- Developed and managed software development plans to ensure successful delivery of projects.
- Lead daily stand-up meetings with the team to discuss progress, prioritize tasks and address any issues.
- Created detailed test plans and conducted manual testing on all developed code before release.
- Coordinated with product owners and stakeholders to ensure that requirements are met in a timely manner.
- Collaborated with other teams such as QA, DevOps, UI and UX Designers to ensure smooth integration of features into production environment.
- Assisted in onboarding new team members by providing training on company policies and procedures related to software engineering activities.
- Conducted regular meetings with senior management personnel to report progress on current projects and provide feedback on future initiatives.
- Utilized Agile methodologies to manage project timelines and deliverables efficiently.
Senior Team Lead
Tractor Supply Company
01.2015 - 10.2018
- Managed large testing team onshore and offshore for the new 2016 implementation for Manhattan Associates WMOS integrating with Manhattan Associates TMS, SAP Host system, OMS, EDI, ESB middleware
- Led the new implementation for the Manhattan Associates 2016 Transportation Management System release to be integrated with the existing Manhattan 2010 WMOS platform as well as led the implementation for 5 DCs moving from SAP Fulfillment to Manhattan 2010 WMOS
- Understanding the business requirement by interacting with business users, gathering the business requirements and preparing the business case
- Analyzed business and technical requirements and created/modified detailed test cases/scripts based on the different warehouses
- Hired and trained new resources
- Estimate the test efforts, test schedule and work with the management to support the project schedule
- Coordinated testing effort, test script development with onsite and offshore team
- Involved in Functional and System integration testing (Host) of WMOS applications and coordinated with various teams (such as Purchase order, Receiving, Inventory, Transfers, Returns and Order Management system) to validate the integration of the newly setup warehouse
- Tested the Order Management flow from sourcing to fulfillment
- Testing inbound ASN, order integration with Host team
- Testing outbound order processing in WMS for different order types
- Configuration in QA environment, documenting configuration and testing inbound RF & receiving, QA module, picking option (Pick to Tote, pick to Cart, Singles Picking)
- Prepared detailed defect reports and worked with developers and other project team members for resolution
- Escalated the issues and notified the management to resolve the issues in timely manner
- Prepared the Test plan and RACI matrix
- Led the Test Scenario, Test Case review with Dev/business team and ensured the review comments are incorporated
- Prepared Dashboard and status report (highlight the risk) and updated management and project team on daily basis
- Led Defect Triage call and assigned the defects to appropriate team
- Assisted UAT and provided JIRA process flow training to UAT
- Prepared and presented the Resource plan on Monthly basis to management
Senior Team Leader for Production Support
Asurion
01.2011 - 01.2015
- Led several teams onshore and offshore
- Mentors and overseas all project deliverables
- Provides coaching for POCs and drives mitigation strategies to meet client commitments
- Develop and documented processes and procedure with input from business teams, development and IT
- Organizes team's workload to ensure resource's workload is clearly defined and coordinated to meet deliverable timelines
- Oversees all aspects of successful product/project delivery, including coordination across multiple internal and external stakeholders and delivery teams
- Lead project status meetings with delivery team
- Escalate issues to senior leadership and business stakeholders as needed
- Leverage improvement opportunities and assist in continuously improving performance metrics to actual performance for future projects
- Works with senior leadership to support projects and key initiatives
- Recruitment for college hires and experienced professionals
Senior Test Lead for Europe Portfolio
Asurion
01.2011 - 01.2015
- While leading the Testing team, had the opportunity to spearhead application stack
- Interviewed several candidates and hired new Test Lead
- Traveled and trained the new Test lead to assume the responsibilities from offshore
- Developed the training plan and materials while also leading the team on project deliverables in tight timeline
Senior Test Lead for iEnroll and Contract Management
Asurion
01.2011 - 01.2015
- Develop and maintain project documentation, status reports, identify risks, and tasks
- Ensure thoroughness and quality of functional/regression testing and usability on all implemented systems
- Develop and execute detailed, cross-functional project plans, highlighting external and cross-functional dependencies to guide the project to a successful delivery
- Strives for customer’s satisfaction and quality customer service within Asurion for Clients and other external teams
Video Process Engineer
Deloitte
01.2010 - 01.2011
- Reviewed operational processes impacted by the implementation and alignment with the new software
- Piloted the integration testing, documented each process and identified how the impacted processes align with the updated applications usage, identified additional processes that need to be implemented
- Collaborated with senior leadership and other supporting teams to validate process gaps, alignment and recommendations
- Created user execution scripts for final user acceptance testing phase
- Worked on data cleansing and integration for new system
- Provided training and feedback for documentation on usability and business processes
Video Network Engineer
Deloitte
01.2010 - 01.2011
- Video producer for the operational, engineering, and maintenance of the video conferencing infrastructure
- Supported video conferencing production support, problem management, reporting, vendor management, asset management, and service level easement
- Developed documentation for event analysis, troubleshooting support, and network infrastructure and maintenance procedures
Datastage Technical Support Engineer
IBM
01.2008 - 01.2009
- Identified, reproduced and troubleshoot software and system issues
- Perform ETL testing for customer solutions
- Prioritized issues based on level of security threat to customer systems
- Partnered and worked with engineering to drive technical issues to resolution
- Maintained timely, accurate, and complete updates to case management records
- Thanks Award for Outstanding Support
Software Test Specialist - Entity Analytic Solutions
IBM
01.2005 - 01.2008
- Analyzed customer requirements to extract project test scenarios
- Created test plans, designed cases, reported defects, and executed fix validations for main product suite as well as proprietary and global software
- Provided feedback on usability, serviceability, and product documentation
- Reduced product risk and improved quality by increasing test coverage by 40%
- Wrote all 21 Translation Verification Test Plans enabling production launch 4 weeks ahead of schedule (saved $36,000)
- Executed 90+% (against goal of 80%) of all Functional and System Level Testing
- Completed 80+ successful installs for 4.2 Release
- Initiated discussion with System Architect & Manager to improve SQL Review Process; as result, team better integrated and quality improved
Education
MS - Computer and Information Systems Engineering
Tennessee State University
Nashville, TN05-2008
BS - Electrical & Computer Engineering
Tennessee State University
Nashville, TN05-2002
Skills
- Project Planning & Management
- Process Optimization
- Agile Project Management
- Effective Communication Skills
- Application Solutions
- Analysis
- AWS Azure
- SQL
- Overseeing teams
- Estimating time
- Sprint tracking
- Documenting requirements
- Developing project plans
- Establishing deadlines
- Cross-functional coordination
- Managing schedules
- Milestone monitoring
- EDI Transactions for claims processing and eligibility
- Supply Chain Apps – Manhattan Warehouse Management Open System (WMOS)
- Order Management System(OMS)
- SAP
- Omnichannel
- JIRA
- Confluence
- Putty
- SOAP UI
- MS Office
- Sharepoint
- Project
- VISIO
- Excel
- Powerpoint
Phone
cell, 727.452.1251
Certification
Certified SAFe 6 Scrum Master
Leadership Insights on Problem Solving and Decision Making
Leading Across Cultures
Using Communication Strategies to Bridge Cultural Divides
PMP Bootcamp and Certificate of Completion
Software Requirements Planning
Development and Testing with Agile: Project Management
Timeline
Software Development Manager
SAIC
08.2024 - Current
Software Engineering Team Lead
SSG - Halfaker
10.2019 - 08.2022
Senior Team Lead
Tractor Supply Company
01.2015 - 10.2018
Senior Team Leader for Production Support
Asurion
01.2011 - 01.2015
Senior Test Lead for Europe Portfolio
Asurion
01.2011 - 01.2015
Senior Test Lead for iEnroll and Contract Management
Asurion
01.2011 - 01.2015
Video Process Engineer
Deloitte
01.2010 - 01.2011
Video Network Engineer
Deloitte
01.2010 - 01.2011
Datastage Technical Support Engineer
IBM
01.2008 - 01.2009
Software Test Specialist - Entity Analytic Solutions
IBM
01.2005 - 01.2008
MS - Computer and Information Systems Engineering
Tennessee State University
BS - Electrical & Computer Engineering
Tennessee State University
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