Latisha Starkey
Weleetka,OK
Summary
Dynamic professional with a proven track record at Golden Pony Casino, excelling in relationship building and effective communication. Skilled in multitasking and adaptability, I enhanced customer satisfaction and streamlined promotional events. Demonstrated reliability and problem-solving abilities, significantly improving team performance and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Promotional Specialist
Golden Pony Casino
12.2023 - Current
- Established strong relationships with store managers to ensure seamless promotional events and collaboration.
- Enhanced customer experience through delivering professional and knowledgeable product information.
- Led team meetings to review performance metrics, set goals, and share best practices for ongoing success in promotional activities.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
Medical Receptionist
East Family Health Center
07.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Front End Manager/Waitress Supervisor
Outlaws Grocery & Diner
07.2013 - 06.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Managed inventory effectively to prevent shortages and reduce waste.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Monitored dining area to ensure all guests received attentive service without delays.
- Collaborated with management team to plan and execute special events.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Education
Palmer High School
PalmerSkills
- Relationship building and management
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Team Player
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Promotional Specialist
Golden Pony Casino
12.2023 - Current
Medical Receptionist
East Family Health Center
07.2022 - 12.2023
Front End Manager/Waitress Supervisor
Outlaws Grocery & Diner
07.2013 - 06.2022
Palmer High School
Similar Profiles
Franklin A. BaucomFranklin A. Baucom
Security Officer at Golden Pony CasinoSecurity Officer at Golden Pony Casino
Veronica JonesVeronica Jones
Owner at Golden PonyOwner at Golden Pony
Victoria DevlinVictoria Devlin
Front Desk Receptionist at Golden Nugget Hotel & CasinoFront Desk Receptionist at Golden Nugget Hotel & Casino