Latisha Thompson

Work History

Fairfield Inn And Suites Marriott

04.2022 - 12.2022

Coordinated with vendors for repair and maintenance of hotel.
Prepared reports on guest satisfaction levels and other metrics.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Collaborated with team members to handle guest requirements from check-in through check-out.
Performed nightly updates to room charges and rates.
Entered customer data into room system and updated information whenever patrons changed rooms.
Monitored hotel's budget and financial records.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Kept accounts in balance and ran daily reports to verify totals.
Set up and entered financial data into spreadsheets using Microsoft Excel.
Generated and printed daily financial reports to track hotel performance.

Instacart

10.2020 - 07.2022

Drove truck in urban and rural areas to expertly make high volume of deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Minimized company liability and risks to loads by obeying traffic laws.
Fostered positive working relationships with regular customers.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.

Speedway Gas Station

01.2020 - 08.2020

Checked personal identifications during alcohol and tobacco sales.
Identified and resolved discrepancies and errors in customer accounts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints and maintained clean and tidy checkout area.
Worked with floor team and managers to meet wide range of customer needs.
Set up new sales displays each week with fresh merchandise.
Processed refunds and exchanges in accordance with company policy.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card and check transactions to complete customer purchases.

Holiday Inn Express Hotel Suites

06.2017 - 04.2018

Processed and handled up to 200 guest arrivals and departures per weekend
Coordinate with housekeeping to ensure all special requests were handled promptly
Accurately answered and conveyed information to and from clients to managers
Monitored multiple incoming calls and answered queries received by customers
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Maintained high level knowledge of all hotel services offered to answer guest questions.
Facilitated and coordinated transportation services for guests.
Created welcoming and comfortable environment for guests.
Maintained high level of professionalism and discretion when dealing with guests.
Upheld hotel policies and procedures by providing high level of customer service.

Motel 6 Hotel

07.2015 - 06.2017

Motel 6 | syracuse, ny
Resolved problems promptly to elevate customer approval.
Trained new employees on proper protocols and customer service standards.
Handled cash accurately and prepared deposits.
Reported issues to higher management with great detail.
Collaborated with other departments to establish productive and timely completion of projects.
Motivated, trained, and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Managed check-in and check-out procedures for guests.

milton inn/Riverside INN

09.2005 - 03.2015

Managed a staff of 8-10 Guest Service Team Members
Consulted in hiring talent and evaluating job performance, position advancement, and/or termination
Managed scheduling, inventory control, forecasting and payroll for department ensuring adherence to operation budget and revenue goals Manager on duty during General Manager absence, resolved guest complaints to ensure an outstanding experience for each guest
Ensured consistent service through daily briefings and communications
Provided professional and courteous communication with all guest
Coordinated monthly staff meetings that addressed any outstanding issues and recorded meeting notes