Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTisha Tompkins

Fairview Heights,IL

Summary

Organized Patient Service Representative with 22 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.

Overview

23
23
years of professional experience

Work History

Patient Service Representative Oncology

Washington University
08.2024 - Current
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Built and maintained positive working relationships with patients and staff.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Billing/Scheduler Nephrology

Washington University
09.2023 - 08.2024
  • Obtains insurance information from patients and counsels alternative ways for financial assistance.
  • Communicates with physicians and clinical staff to assist with scheduling urgent or refer/defer patient scheduling calls/requests.
  • Provides patient scheduling services to include collecting demographics and insurance registration. Reviews schedule for new patients, updating when necessary.
  • Calls patients with appointment time reminder, obtaining insurance information and referral forms. Process internal physician referral for clinical care.
  • Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
  • Explains billing process to other staff; assists with basic account maintenance activities.
  • Assists patients with insurance questions regarding the billing process.

Patient Accounts Rep 2

BJC
11.2018 - 08.2023
  • Serves as the subject matter expert in the area of insurance collection activities and billing resolution; resolves complex accounts and ensures their full resolution.
  • Contacts insurance companies regarding complex claims, updates account information, and completes advanced administrative tasks on accounts.
  • Completes necessary follow-up tasks in a timely manner while maintaining departmental quality and productivity standards.
  • Confirms patient benefits with insurance carrier and re-files insurance claims as necessary to ensure timely and accurate payment.
  • Works with assigned payors and assist in the communication of identified payor issues for remediation efforts.

CNA

BJC
09.2010 - 08.2016
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

CNA

Delmar Gardens
07.2008 - 09.2010
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Scheduling Coordinator

SSM DePaul Hospital
01.2003 - 07.2008
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

Education

Bachelors Degree - General Studies

Saint Louis University
St Louis, MO
05-2025

Skills

  • Project management
  • Data analysis
  • Communication
  • Organization
  • Problem-solving
  • Multitasking
  • Insurance verifying
  • Patient interviewing skills
  • Appointment confirmation
  • Front desk supervision
  • Patient greeting
  • Medical filing
  • Document filing
  • Check-in coordination

Timeline

Patient Service Representative Oncology

Washington University
08.2024 - Current

Billing/Scheduler Nephrology

Washington University
09.2023 - 08.2024

Patient Accounts Rep 2

BJC
11.2018 - 08.2023

CNA

BJC
09.2010 - 08.2016

CNA

Delmar Gardens
07.2008 - 09.2010

Scheduling Coordinator

SSM DePaul Hospital
01.2003 - 07.2008

Bachelors Degree - General Studies

Saint Louis University

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