LaTisha Toppin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Billing Manager
Eye to Eye
05.2022 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Multi Office Manager and Assistant District Manager
CLARKSON EYECARE (Formerly May & Hettler Associates)
09.2013 - 05.2022
- Supervised 7 locations to enforce high-quality standards of operation. Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Modeled best practices for sales and customer service.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Executive Assistant
EXPERIENCE WORKS
02.2013 - 07.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
Receptionist/Optometric Tech
DR. THOMAS TSAI
04.2012 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Eyeglass Manager
AMERICA'S BEST
02.2011 - 04.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
General Manager
HOUR EYES
05.2002 - 05.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associates -
Montgomery College
Rockville, MD05.2026
Skills
- Audit Support
- Personnel Oversight
- Accounts receivable management
- Interest calculations
- HIPAA knowledge
- Collections experience
- Claims Processing
- Staff Training and Development
- Insurance Verification
- Denial Management
- Medical Billing Expertise
- Invoice Processing
Certification
- Certified ScrumMaster
Courses And Trainings
- Certified Scrum Master Training, May 2024
- Various Microsoft Office Software Trainings
- Eye Care Centers of America University, Effective Leadership Training and Certification
- Eye Care Centers of America University, Sales Workshop Training and Certification
- Eye Care Centers of America University, Human Resources Management Training
Accomplishments
- Met team goals consistently in the gold category
- Achieved all four quarterly sales goals in 2021 and maintained a consistent Net Promoter Score above 92%
- Completed ECPs Level Up Cross Training Guide and reached the 12/ECP Master level
Timeline
Senior Billing Manager
Eye to Eye
05.2022 - Current
Multi Office Manager and Assistant District Manager
CLARKSON EYECARE (Formerly May & Hettler Associates)
09.2013 - 05.2022
Executive Assistant
EXPERIENCE WORKS
02.2013 - 07.2013
Receptionist/Optometric Tech
DR. THOMAS TSAI
04.2012 - 02.2013
Eyeglass Manager
AMERICA'S BEST
02.2011 - 04.2012
General Manager
HOUR EYES
05.2002 - 05.2010
Associates -
Montgomery College
- Certified ScrumMaster
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